Section one: Contracting authority/entity
one.1) Name and addresses
Scottish Fire and Rescue Service
Headquarters, Westburn Drive
Cambuslang
G72 7NA
Stephen.McDonagh@firescotland.gov.uk
Country
United Kingdom
NUTS code
UKM - Scotland
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA19543
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
New Mobilising System
Reference number
T5A-007-2324
two.1.2) Main CPV code
- 72222300 - Information technology services
two.1.3) Type of contract
Services
two.1.4) Short description
SFRS is seeking to procure a new externally hosted mobilising solution based on a commercial, off the shelf (COTS) solution or platform to support the SFRS in meeting its commitments and to assist in delivering on its strategic objectives.
The scope of the New Mobilising System will include for the following as a minimum:
- Facilitate the answering of emergency calls, aid control operators in ascertaining the location and nature of emergencies and initiate the mobilisation of appropriate resources.
- Provide management of telephony and radio calls, provide a facility to manage incident activity and to mobilise and control resources associated with all SFRS operations.
- Provide management information and reporting systems, and call recording and storage systems for control operator activity.
- Analysis, review and re-engineering of business processes, teams and data supported by the new technology.
- Design and delivery of a staff training programme for operators, users, and those who interact with the system.
- Provision of 999 telephony
Section six. Complementary information
six.6) Original notice reference
Notice number: 2024/S 000-001011
Section seven. Changes
seven.1) Information to be changed or added
seven.1.2) Text to be corrected in the original notice
Section number
IV.2.2
Place of text to be modified
Time limit
Instead of
Date
11 March 2024
Local time
12:00pm
Read
Date
28 March 2024
Local time
12:00pm
Section number
IV.2.6
Place of text to be modified
Minimum time frame during which the tenderer must maintain the tender
Instead of
Date
12 July 2024
Read
Date
31 July 2024
Section number
IV.2.7
Place of text to be modified
Conditions for opening of tenders
Instead of
Date
11 March 2024
Local time
12:00pm
Read
Date
28 March 2024
Local time
12:00pm
seven.2) Other additional information
change of time for the receipt and opening of tender returns