Section one: Contracting authority
one.1) Name and addresses
NHS Hertfordshire and West Essex Integrated Care Board
Charter House Parkway
Welwyn Garden City
AL8 6JL
Contact
Lisa Innes
Country
United Kingdom
Region code
UKH23 - Hertfordshire
Internet address(es)
Main address
https://www.hertsandwestessex.icb.nhs.uk/
Buyer's address
https://www.hertsandwestessex.icb.nhs.uk/
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://health-family.force.com/s/Welcome
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://health-family.force.com/s/Welcome
Tenders or requests to participate must be submitted to the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://health-family.force.com/s/Welcome
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Telephone and Messaging Based Advice & Guidance Service for Health Professionals
Reference number
C244252
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
NHS Hertfordshire and West Essex Integrated Care Board (referred to as the Commissioner) are inviting suitably qualified and experienced providers to express their interest in delivering an Telephone and Message based Advice and Guidance Service to Health Care Professionals across the NHS Hertfordshire and West Essex Integrated Care System.
two.1.5) Estimated total value
Value excluding VAT: £3,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 85140000 - Miscellaneous health services
two.2.3) Place of performance
NUTS codes
- UKH - East of England
Main site or place of performance
Herefordshire and West Essex
two.2.4) Description of the procurement
NHS Hertfordshire and West Essex Integrated Care Board (referred to as the Commissioner) are inviting suitably qualified and experienced providers to express their interest in delivering an Telephone and Message based Advice and Guidance Service to Health Care Professionals across the NHS Hertfordshire and West Essex Integrated Care System.
The key aims and objectives of the digital platform will be to enable both telephone based and clinically secure photo messaging application for the provision of Clinical Advice & Guidance for a range of clinical specialties.
The platform will provide a consistent level of stability and importantly a high level of connectivity with exceptional connection times measured in seconds.
The service is able to offer a range of specialties covering both physical and mental health.
The service is integrated with key local providers in HWE Integrated Care System (ICS) but is backed up by a network of NHS clinicians located outside of Hertfordshire and West Essex but within the UK.
The service will allow healthcare professionals to speak to other healthcare professionals locally or where not available to other healthcare professionals based elsewhere in the UK. The service will provide access to these UK based healthcare professionals either through their own network or through a third-party network that they will sub-contract.
This ensures that primary care always has access to immediate clinical advice and guidance.
The provision of healthcare professionals outside of HWE should be in a manner that does not result in a detrimental effect on NHS patients or services, nor diminish the public resources that are available for the NHS.
The service will also be available to other healthcare professionals and organisations within HWE ICS to allow appropriate advice and guidance to be given.
The process is a one stage open process.
The contract will be for a period of 3 years with the option to extend for up to a further 2 years, commencing 1st August 2024.
The annual contract value is £600,000 inclusive of VAT (£1,800,000 for the initial 3-year term with an option to extend for a further 2 years totalling £3,000,000 over the total 5 year term).
Please note there is a financial threshold associated with this procurement. Any bids exceeding £600,000 per annum will be excluded from evaluation and disqualified from the process. No bids over £600,000 per annum will be accepted.
To register your interest, please follow the link below, and search for the project reference as detailed: https://health-family.force.com/s/Welcome
Project Reference: C244252
Project Name: Telephone and Messaging Based Advice & Guidance Platform for Health Professionals
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £3,000,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 August 2024
End date
31 July 2029
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The contract will be for an initial period of 3 years with the option to extend for up to a further 2 years, commencing 1st August 2024.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Originally published as:
Date
15 March 2024
Local time
5:00pm
Changed to:
Date
9 April 2024
Local time
5:00pm
See the change notice.
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until: 15 June 2024
four.2.7) Conditions for opening of tenders
Date
15 March 2024
Local time
6:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
The High Court
The Strand
London
WC2A 2LL
Country
United Kingdom