Scope
Reference
RM1043.9
Description
This framework enables public sector organisations to procure suppliers to deliver digital, data, and technology services in line with government policies, standards, and best practices.
The scope for this framework contract supports delivery across all service manual agile life cycle phases (discovery, alpha, beta, live and retirement) to deliver application development and user-centred design services to build great digital products and services that meet citizen needs.
Commercial tool
Establishes an open framework
Lot 1. Digital Outcomes
Description
Lot 1 enables Buyers to procure suppliers to deliver specific, outcome-based digital projects in line with agile methodologies and government digital standards.
Lot 2. Digital Capability and Delivery Partner
Description
Lot 2 enables Buyers to procure suppliers to support the delivery of long-term digital transformation programmes, capability-building initiatives, and strategic resource augmentation
Lot 3. Digital Specialists
Description
Lot 3 enables Buyers to procure individual digital specialists with expertise in specific Digital Roles. These specialists support defined projects, services, and transformation initiatives by bringing targeted skills into existing teams.
Lot 4. User Research Studios and Participants
Description
Lot 4 enables Buyers to hire studio space and/or recruit user research participants to test digital services
Contract 1. Lot 1 - Digital Outcomes
Lots
Lot 1. Digital Outcomes
Supplier
Contract value
- £3,240,000,000 excluding VAT
- £3,888,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
19 January 2026
Date assessment summaries were sent to tenderers
19 January 2026
Standstill period
- End: 29 January 2026
- 8 working days
Earliest date the contract will be signed
30 January 2026
Contract dates (estimated)
- 30 January 2026 to 29 July 2027
- Possible extension to 29 January 2029
- 3 years
Description of possible extension:
The initial duration of the Framework is 18 months, with an option to extend for 18 months.
CCS reserves the right to extend lots by varying durations.
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Contract 2. Lot 2. Digital Capability and Delivery Partner
Lots
Lot 2. Digital Capability and Delivery Partner
Supplier
Contract value
- £6,700,000,000 excluding VAT
- £8,040,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
19 January 2026
Date assessment summaries were sent to tenderers
19 January 2026
Standstill period
- End: 29 January 2026
- 8 working days
Earliest date the contract will be signed
30 January 2026
Contract dates (estimated)
- 30 January 2026 to 29 July 2027
- Possible extension to 29 January 2029
- 3 years
Description of possible extension:
The initial duration of the Framework is 18 months, with an option to extend for 18 months.
CCS reserves the right to extend lots by varying durations.
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Contract 3. Lot 3. Digital Specialists
Lots
Lot 3. Digital Specialists
Supplier
Contract value
- £2,000,000,000 excluding VAT
- £2,400,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
19 January 2026
Date assessment summaries were sent to tenderers
19 January 2026
Standstill period
- End: 29 January 2026
- 8 working days
Earliest date the contract will be signed
30 January 2026
Contract dates (estimated)
- 30 January 2026 to 29 July 2027
- Possible extension to 29 January 2029
- 3 years
Description of possible extension:
The initial duration of the Framework is 18 months, with an option to extend for 18 months.
CCS reserves the right to extend lots by varying durations.
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Contract 4. Lot 4. User Research Studios and Participants
Lots
Lot 4. User Research Studios and Participants
Supplier
Contract value
- £60,000,000 excluding VAT
- £72,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
19 January 2026
Date assessment summaries were sent to tenderers
19 January 2026
Standstill period
- End: 29 January 2026
- 8 working days
Earliest date the contract will be signed
30 January 2026
Contract dates (estimated)
- 30 January 2026 to 29 July 2027
- Possible extension to 29 January 2029
- 3 years
Description of possible extension:
The initial duration of the Framework is 18 months, with an option to extend for 18 months.
CCS reserves the right to extend lots by varying durations.
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
- 73110000 - Research services
- 79300000 - Market and economic research; polling and statistics
Contract locations
- UK - United Kingdom
Information about tenders
Lot 1. Digital Outcomes
- 1748 tenders received
- 2 tenders assessed in the final stage:
- 0 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 1 supplier unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Lot 2. Digital Capability and Delivery Partner
- 289 tenders received
- 2 tenders assessed in the final stage:
- 0 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 1 supplier unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Lot 3. Digital Specialists
- 1357 tenders received
- 2 tenders assessed in the final stage:
- 0 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 1 supplier unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Lot 4. User Research Studios and Participants
- 112 tenders received
- 2 tenders assessed in the final stage:
- 0 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 1 supplier unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Procedure
Procedure type
Open procedure
Suppliers
Withheld Section94 Supplier
- Public Procurement Organisation Number: PBXY-3232-WNHZ
Withheld address line 1
Withheld Town
SW1A 2AS
United Kingdom
Telephone: +44 3454102222
Email: witheldemail@noreply.com
Website: https://www.crowncommercial.gov.uk/agreements/RM1043.9
Region: UKI32 - Westminster
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Lot 1 - Digital Outcomes
Contract 2. Lot 2. Digital Capability and Delivery Partner
Contract 3. Lot 3. Digital Specialists
Contract 4. Lot 4. User Research Studios and Participants
Withheld Section94 supplier - 2nd profile
- Public Procurement Organisation Number: PGYY-2165-QXNQ
Withheld address line 1
Withheld Town
SW1A 2AS
United Kingdom
Region: UKI32 - Westminster
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contracting authority
Crown Commercial Service
- Public Procurement Organisation Number: PBZB-4962-TVLR
The Capital, Old Hall Street
Liverpool
L3 9PP
United Kingdom
Region: UKD72 - Liverpool
Organisation type: Public authority - central government