Scope
Reference
C415520
Description
South West London Procurement Partnership (SWLPP) on behalf of the 4 Trusts in South West London, is entering into market engagement to gain insight into the market for the following debt collection services, which will inform the strategy for the forthcoming tender, which may include 1 or all of the Trusts:
1. Overseas patient debt
2. Private patient debt
3. Staff salary overpayments
The aim is to gauge market interest, obtain preliminary information from potential bidders around the proposed service and understand feasibility. This feedback will be used to inform the draft specifications.
Total value (estimated)
- £5,000,000 excluding VAT
- £6,000,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 September 2026 to 31 August 2028
- Possible extension to 31 August 2030
- 4 years
Main procurement category
Services
CPV classifications
- 79940000 - Collection agency services
Contract locations
- UKI - London
Engagement
Engagement deadline
20 February 2026
Engagement process description
SWLPP is interested in engaging with suppliers of of debt recovery services to understand the breadth of the market and to explore opportunities for innovation and service improvement, as well as any other considerations/risks in the proposed approach.
SWLPP is utilising an electronic tendering tool to manage this RFI exercise and communicate with potential providers. Accordingly, there will be no hard copy documents issued to potential providers and all communications with the Contracting Authority, including RFI submissions, will be conducted via Atamis: https://health-family.force.com/s/Welcome
If you have already registered on the system (e.g. to access contracts with another Health Family organisation) then there is no need to re-register.
If you have not already done so you should now register as a Supplier on the shared system.
You can register here: https://health-family.force.com/s/Welcome
It is free to register on the portal and it can be accessed at any time of day providing you have a working internet connection. If you find that you need any advice or support in registering please contact the Atamis helpdesk using the following details:
Phone: 0800 9956035
E-mail: support-health@atamis.co.uk
Opening times 8am - 6pm
An Atamis Supplier guide can be accessed by clicking on this link:
Submission
Publication date of tender notice (estimated)
6 April 2026
Contracting authorities
Croydon Health Services NHS Trust
- Public Procurement Organisation Number: PPHP-9287-GXBV
Croydon University Hospital, 530 London Road
Croydon
CR7 7YE
United Kingdom
Region: UKI62 - Croydon
Organisation type: Public authority - central government
Kingston and Richmond Hospital NHS Foundation Trust
- Public Procurement Organisation Number: PNBL-5529-JNMP
Procurement Department, Vera Brown House
Kinston Upon Thames
KT2 7QB
United Kingdom
Email: kitty.whitehead@stgeorges.nhs.uk
Website: https://www.kingstonhospital.nhs.uk/
Region: UKI63 - Merton, Kingston upon Thames and Sutton
Organisation type: Public authority - central government
Epsom and St Helier University Hospitals NHS Trust
- Public Procurement Organisation Number: PHXG-5364-LDTD
Dorking Road
Epsom
KT18 7EG
United Kingdom
Email: kitty.whitehead@stgeorge.nhs.uk
Website: https://www.epsom-sthelier.nhs.uk/
Region: UKJ26 - East Surrey
Organisation type: Public authority - central government
Other organisation
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
St George's University Hospitals NHS Foundation Trust
Summary of their role in this procurement: Hosting South West London Procurement Partnership and contract engagement
- Public Procurement Organisation Number: PDCW-3725-ZVCP
Blackshaw Road, Tooting
London
SW17 0QT
United Kingdom
Email: kitty.whitehead@stgeorges.nhs.uk
Website: https://www.stgeorges.nhs.uk/
Region: UKI34 - Wandsworth