Scope
Reference
CAS-01240-W3D2X3
Description
To procure Technology Enabled Care (TEC) Services covering Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems (Lot 1) and Monitoring & Alarm Receiving Centre (ARC) Services (Lot 2) across Aster Group's housing stock.
These services will form an end-to-end TEC operating model that ensures residents receive a safe, reliable and digitally resilient service. Aster is seeking partners who can support this transformation, safeguard service continuity through the digital migration period and deliver a high-quality resident experience.
Total value (estimated)
- £3,000,000 excluding VAT
- £3,600,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 September 2026 to 31 August 2030
- Possible extension to 31 August 2034
- 8 years
Description of possible extension:
Optional 2 x 2 year extensions
Main procurement category
Services
CPV classifications
- 50312610 - Maintenance of information technology equipment
- 72222300 - Information technology services
- 79711000 - Alarm-monitoring services
Contract locations
- UK - United Kingdom
Lot constraints
Maximum number of lots a supplier can bid for: 1
Maximum number of lots a supplier can be awarded: 1
Lot 1. Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems
Description
Lot 1 covers the maintenance, servicing, repair and future upgrade of Aster's Hard-Wired alarm systems, DAUs,smoke detection and fire panels within dwellings. The Contractor will support Aster in ensuring equipment reliability, minimising downtime, maintaining accurate asset data and enabling a smooth transition from analogue to digital-ready systems. These services play a critical role in ensuring that residents can raise alerts safely and consistently
Lot value (estimated)
- £1,800,000 excluding VAT
- £2,200,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 2. Monitoring & Alarm Receiving Centre (ARC) Services
Description
Lot 2 covers Monitoring and Alarm Receiving Centre (ARC) Services. The ARC is responsible for receiving alarm activations, responding to calls, triggering appropriate actions and supporting residents in emergency and welfare situations. The ARC provider will also be responsible for onboarding new TEC users, including configuring monitoring profiles, ensuring alarms route correctly and maintaining up-to-date service user information. In addition, the ARC provider will be required to deliver a suite of performance and operational reports that enable Aster to review service outcomes, monitor compliance, identify trends and assure resident safety. Tenderers must therefore clearly outline the reports they propose to provide as part of their response. The ARC must provide key industry updates from the TSA
Lot value (estimated)
- £1,200,000 excluding VAT
- £1,400,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Participation
Particular suitability
Lot 1. Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems
Lot 2. Monitoring & Alarm Receiving Centre (ARC) Services
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
19 January 2026
Enquiry deadline
23 February 2026, 12:00pm
Submission type
Requests to participate
Deadline for requests to participate
2 March 2026, 12:00pm
Submission address and any special instructions
Tenders must be submitted via Aster's Intend Portal. https://in-tendhost.co.uk/aster/aspx/Home
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Suppliers to be invited to tender
Lot 1. Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems
Lot 2. Monitoring & Alarm Receiving Centre (ARC) Services
2 to 6 suppliers per lot
Award decision date (estimated)
1 July 2026
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | Quality |
Quality | 60% |
| Pricing | 40 % weighting as detailed in the tender pack |
Cost | 40% |
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
Stage 1 - PSQ , Stage 2 - ITT (Reduced Timescale)
Reduced tendering period
Yes
Qualifying planned procurement notice - minimum 10 days
Contracting authority
ASTER GROUP LIMITED
- Companies House: IP29573R
Sarson Court
Devizes
SN10 2AZ
United Kingdom
Region: UKK15 - Wiltshire CC
Organisation type: Public authority - sub-central government