Section one: Contracting entity
one.1) Name and addresses
GOVIA THAMESLINK RAILWAY LIMITED
24 Monument Street
LONDON
EC3R8AJ
Contact
Ruth Couper
Country
United Kingdom
Region code
UKJ - South East (England)
Companies House
07934306
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
The Provision of On Line Ticketing (WebTis) and associated Apps and PAYG (pay as you go) services
Reference number
GTR0552
two.1.2) Main CPV code
- 72210000 - Programming services of packaged software products
two.1.3) Type of contract
Services
two.1.4) Short description
This tender comprises of two (2) Lots.
LOT 1 - A Web Ticketing "WebTIS" (desktop, mobile web & app) solution aligned to current and future customer retail behaviour. Functionality to include:
- A front-end customer app to deliver new ticketing products to the customer with capability to retail the latest digital barcode rail tickets.
- A UK Railway Industry compliant Rail Delivery Group accredited back-office system including financial processing via Lennon (either currently accredited or with realistic plans to become so).
- An accessibility compliant product suite to rail industry standards
- Full accreditation and compliance with UK Rail Retailing Standards (where applicable)
- Integration with a PAYG Solution (LOT 2).
To access Lot 1: https://www.delta-esourcing.com/tenders/UK-UK-London:-Point-of-sale-(POS)-software-package./6U4S789QTU
LOT 2 - Pay As You Go Solution that will integrate with a WebTIS solution (LOT 1) with multi token functionality with the ability to be fulfilled by mobile App.
To access Lot 2: https://www.delta-esourcing.com/tenders/UK-UK-London:-Point-of-sale-(POS)-software-package./9434UKJ5GR
two.1.5) Estimated total value
Value excluding VAT: £8,104,276
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
The Provision of Web Ticketing "WebTIS" (desktop, mobile web & app)
Lot No
1
two.2.2) Additional CPV code(s)
- 72212000 - Programming services of application software
two.2.3) Place of performance
NUTS codes
- UKJ - South East (England)
two.2.4) Description of the procurement
A WebTIS (desktop, mobile web & app) solution aligned to current and future customer retail behaviour
• A front-end customer app
• Functionality to deliver new ticketing products to the Customer
• Capability to retail the latest digital barcode rail tickets
• A UK Railway Industry compliant Rail Delivery Group accredited back-office system including financial processing via Lennon (either currently accredited or with realistic plans to become so)
• An accessibility compliant product suite to rail industry standards
• Full accreditation and compliance with UK Rail Retailing Standards (where applicable)
• Integration with a PAYG Solution (LOT 2)
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £7,362,212
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
Optional extension for up to 12 months
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
Optional extension for up to 12 months
two.2.14) Additional information
Access to Lot 1: https://www.delta-esourcing.com/tenders/UK-UK-London:-Point-of-sale-(POS)-software-package./6U4S789QTU
two.2) Description
two.2.1) Title
The Provision of a PAYG (Pay As You Go) Solution
Lot No
2
two.2.2) Additional CPV code(s)
- 72210000 - Programming services of packaged software products
two.2.3) Place of performance
NUTS codes
- UKJ - South East (England)
two.2.4) Description of the procurement
Provision of a PAYG (Pay As You Go) Solution, including ability to support functionality through required integrations.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £742,064
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
Optional extension for up to 12 months
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
Optional extension for up to 12 months
two.2.14) Additional information
Access to Lot 2: https://www.delta-esourcing.com/tenders/UK-UK-London:-Point-of-sale-(POS)-software-package./9434UKJ5GR
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
5 March 2024
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
Please note, there are 2 lots for this tender, please use the relevant links below for each lot:
Lot 1:
Lot 2:
six.4) Procedures for review
six.4.1) Review body
High Court of England and Wales
London
Country
United Kingdom