Section one: Contracting authority
one.1) Name and addresses
National Museums Scotland
Chambers Street
Edinburgh
EH1 1JF
Telephone
+44 3001236789
Country
United Kingdom
NUTS code
UKM - Scotland
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00423
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Recreation, culture and religion
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Implementation and on-going support of a Ticketing, Fundraising, Membership and CRM system
two.1.2) Main CPV code
- 48445000 - Customer Relation Management software package
two.1.3) Type of contract
Supplies
two.1.4) Short description
Delivery, and ongoing support, of a unified system (or set of integrated systems) for online and on-site Ticketing, Fundraising, Membership and CRM at National Museums Scotland.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £186,239
two.2) Description
two.2.2) Additional CPV code(s)
- 63512000 - Sale of travel tickets and package tours services
- 72212445 - Customer Relation Management software development services
two.2.3) Place of performance
NUTS codes
- UKM75 - Edinburgh, City of
two.2.4) Description of the procurement
Scope of work.
We are seeking a unified system, or set of integrated systems, that can fulfil the key functionality and user experience across:
On-site and Online Ticketing
Membership fulfilment and management
Fundraising
Customer Relationship Management
Email communications (either integrated or via a linked service).
Operate in line with NMS Standard Terms and Conditions for the Purchase of God and Services https://www.nms.ac.uk/media/1152122/standard-tcs-goods-services.pdf
Bidders should refer to the additional document, Specification - Schedule A for further information.
two.2.5) Award criteria
Quality criterion - Name: Technical requirements (Should & Could Have) / Weighting: 40
Quality criterion - Name: Pre-presentation questions / Weighting: 20
Quality criterion - Name: Presentation / Weighting: 20
Price - Weighting: 20
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Economic operators may be excluded from this competition if there are any of the situations referred to in regulation 58 of the Public Contracts (Scotland) regulations 2015.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-016771
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
16 February 2022
five.2.2) Information about tenders
Number of tenders received: 11
Number of tenders received from SMEs: 9
Number of tenders received from tenderers from other EU Member States: 10
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 11
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Tessitura Network
Hill House Suite 163, 210 Upper Richmond Road
London
SW15 6NP
Telephone
+44 7854688595
Country
United Kingdom
NUTS code
- UKI7 - Outer London – West and North West
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £186,239
Section six. Complementary information
six.3) Additional information
(SC Ref:683708)
six.4) Procedures for review
six.4.1) Review body
Edinburgh Sheriff Court and Justice of the Peace Court
27 Chambers Street
Edinburgh
EH1 1LB
Country
United Kingdom