Section one: Contracting authority
one.1) Name and addresses
London Borough of Richmond upon Thames
44 York Street, Twickenham, Civic Centre
Richmond
TW1 3BZ
Contact
Procurement Team
procurement@richmondandwandsworth.gov.uk
Telephone
+44 2088716000
Country
United Kingdom
Region code
UKI75 - Hounslow and Richmond upon Thames
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Residential and Nursing Care Services
Reference number
CPT3421
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
Richmond Council were looking to establish a strategic partnership with an industry leading Residential and Nursing Care Provider for Older Peoples care.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £132,345,373
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKI75 - Hounslow and Richmond upon Thames
Main site or place of performance
Greville House Care Home - Greville Road, Richmond TW10 6HR
Whitefarm Lodge Care Home - Vicarage Road, Whitton, Twickenham TW2 7BY
Laurel Dene Care Home - 117 Hampton Road, Hampton Hill, Hampton TW12 1JQ
two.2.4) Description of the procurement
Richmond Council are looking to establish a strategic partnership with an industry leading Residential and Nursing Care Provider for Older Peoples care. At the point of service transfer to the Service Provider, the Service Provider will be responsible for providing 218 beds (175 council commissioned care beds and 43 available for private marketing) across 3 Older People Residential and Nursing Care Homes within the borough.
The Service Provider shall continue to make available accommodation, care and support for all existing long-term Residents according to their existing Personal Care Plans. This contract will also require the facilities management of the buildings.
The proposed partnership is to be an ethos, and a way of working based on relationships. It is to be collaborative, putting our residents at the heart of everything we do, learning from each other to improve the quality of care and facilitate access to local community services. We want the partnership to take forward innovation and change, test and adopt new ways of working, and ensure we make full use of all assets available in our local area to deliver high quality care and support and to promote positive outcomes for Richmond residents.
two.2.5) Award criteria
Quality criterion - Name: Social Value / Weighting: 10
Quality criterion - Name: Contract Terms and Conditions / Weighting: 10
Quality criterion - Name: Quality / Weighting: 40
Cost criterion - Name: Price / Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive procedure with negotiation
four.1.6) Information about electronic auction
An electronic auction will be used
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-006290
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
2 December 2025
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Agincare (Southwark) Limited
Agincare House, Admiralty Buildings, Castletown, Portland, Dorset
Portland
DT5 1BB
Country
United Kingdom
NUTS code
- UKK2 - Dorset and Somerset
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £190,000,000
Total value of the contract/lot: £132,345,373
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Royal Court of Justice
The Royal Courts of Justice (Stop M)
London
WC2R 1DH
Country
United Kingdom
Internet address
https://www.find-court-tribunal.service.gov.uk/courts/royal-courts-of-justice
six.4.2) Body responsible for mediation procedures
Cabinet Office
70 Whitehall
London
SW1 2AS
prourement@richmondandwandsworth.gov.uk
Country
United Kingdom