Scope
Description
In 2026 Abri commences its new corporate strategy. Key components of this strategy are the provision of Ideal Homes, Services and the creation of an Ideal Organisation, capable of delivering the homes and services our current and future customers need.
A key aspect of improving our services (making them better match our ideals) is to understand our current customer journeys, understand what good looks like, and understand the gap between the two. With clear realistic and actionable plans to close those gaps to inform future practice.
Total value (estimated)
- £180,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 1 April 2027
- 1 year, 1 day
Main procurement category
Services
CPV classifications
- 72220000 - Systems and technical consultancy services
- 72221000 - Business analysis consultancy services
- 72224000 - Project management consultancy services
- 79411100 - Business development consultancy services
Submission
Enquiry deadline
2 February 2026, 12:00pm
Submission type
Tenders
Tender submission deadline
13 February 2026, 12:00pm
Submission address and any special instructions
Submission must be submitted via the tendering portal : https://in-tendhost.co.uk/abri/aspx/Home
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
20 March 2026
Award criteria
| Name | Description | Type |
|---|---|---|
| Simple description | the award criteria has been assigned and detailed within the CFP documents. there are 9 identified pass / fail requirements with an additional 6 scored and weighted requirements. The CFP has been... |
Price |
Weighting description
the award criteria has been assigned and detailed within the CFP documents. there are 9 identified pass / fail requirements with an additional 6 scored and weighted requirements.
The CFP has been split into 70% Quality and 30% Commercial.
Other information
Payment terms
30 days from receipt of a valid Invoice including relevant PO details.
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
This requirement will undertake a bidding round with subsequent evaluation in line with information within the tender pack.
Abri reserve the right to include a BAFO stage as part of the evaluation process if deemed required with all information and timeline impacts held within the tender pack.
Contracting authority
The Swaythling Housing Society Ltd (Trading as Abri)
- Mutuals Public Register: 10237R
Collins House, Bishopstoke Road
Eastleigh
SO50 6AD
United Kingdom
Email: procurement.team@abri.co.uk
Region: UKJ35 - South Hampshire
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)