Scope
Reference
TC2261
Description
Thames Water intends to award an Agreement for the provision of a new Debt Management SaaS solution, as well as the Implementation and System Integration work associated with it. The Software Provider may wish to submit a bid in collaboration with a System Integrator, however Thames Water expects to sign one contract upon completion of this tender exercise under which the Supplier takes accountability for the provision of the Software licenses and the successful implementation of the system within Thames Water's environment.
Contract 1. TC2261 Debt Management System Replacement
Supplier
Contract value
- £5,000,000 excluding VAT
- £6,000,000 including VAT
Above the relevant threshold
Award decision date
19 January 2026
Date assessment summaries were sent to tenderers
19 January 2026
Standstill period
- End: 28 January 2026
- 8 working days
Earliest date the contract will be signed
2 February 2026
Contract dates (estimated)
- 16 February 2026 to 16 February 2029
- Possible extension to 16 February 2031
- 5 years, 1 day
Description of possible extension:
Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 5 years.
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
The right to additional purchases while the contract is valid.
The right to additional purchases while the contract is valid.
The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document.
CPV classifications
- 48000000 - Software package and information systems
- 72263000 - Software implementation services
Contract locations
- UKI - London
- UKJ - South East (England)
Submission
Submission type
Requests to participate
Procedure
Procedure type
Competitive flexible procedure
Special regime
Utilities
Supplier
QUALCO (UK) LIMITED
- Companies House: 08098859
- Public Procurement Organisation Number: PRJT-2632-QPND
15 Westferry Circus
London
E14 4HD
United Kingdom
Email: sales@qualco.co.uk
Website: https://www.qualco.co.uk
Region: UKI42 - Tower Hamlets
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. TC2261 Debt Management System Replacement
Contracting authority
THAMES WATER UTILITIES LIMITED
- Companies House: 02366661
- Public Procurement Organisation Number: PNQQ-4647-DTCV
Clearwater Court
Reading
RG1 8DB
United Kingdom
Region: UKJ11 - Berkshire
Organisation type: Private utility