Section one: Contracting authority
one.1) Name and addresses
Dudley MBC
Council House, Priory Road
Dudley
DY1 1HF
Contact
Nicola Biddle
corporate.procurement@dudley.gov.uk
Telephone
+44 1384815600
Country
United Kingdom
NUTS code
UKG36 - Dudley
Internet address(es)
Main address
Buyer's address
https://in-tendhost.co.uk/blackcountryportal/aspx/Home
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Digital Front Door online portal
Reference number
AH225
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents . Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests.The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors.We expect the solution to deliver a wide range of online capability including:• allow us to manage our interactions with residents seamlessly across all channels,• enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision• be effective to deploy with easy to develop forms with built-in workflow capability.We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive down cost
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKG36 - Dudley
Main site or place of performance
Dudley MBC
two.2.4) Description of the procurement
Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents via a Competitive Dialogue procedure.
two.3) Estimated date of publication of contract notice
16 February 2022
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
This exercise is being conducted in electronic format. Documents will be published to Dudley MBCs e-tendering Portal If you wish to take part please, register with Dudley MBC e-tendering website (https://in-tendhost.co.uk/blackcountryportal/aspx/Tenders/Current) and select the Register/Sign In button which is located on the left-hand side of the Homepage.