Section one: Contracting authority
one.1) Name and addresses
Anglia Ruskin University Higher Education Corporation
Bishop Hall Lane
Chelmsford
CM1 1SQ
Country
United Kingdom
NUTS code
UKH - East of England
Internet address(es)
Main address
Buyer's address
https://in-tendhost.co.uk/angliaruskinuniversity
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://in-tendhost.co.uk/angliaruskinuniversity
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
T22/26_ Design and Implementation of a University-Wide Enterprise Service Management (ESM) solution
Reference number
T22/26
two.1.2) Main CPV code
- 72260000 - Software-related services
two.1.3) Type of contract
Services
two.1.4) Short description
ARU is seeking to appoint a supplier for the Design and Implementation of a University-Wide Enterprise Service Management (ESM) solution.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48517000 - IT software package
two.2.3) Place of performance
NUTS codes
- UKH - East of England
two.2.4) Description of the procurement
ARU is seeking to appoint a supplier for the Design and Implementation of a University-Wide Enterprise Service Management (ESM) solution.ARU currently uses a number of systems to manage its query and service management needs. MS Outlook is also used extensively across ARU by faculties and professional services to manage and track service requests. Typical, users of these systems include both ARU staff and current students. External users have limited or no access to these systems except email.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The support and maintenance contract will be for 36 months from the first go live iteration with the option to extend support and maintenance for a further 1 x 24 months and a further 1 x 12 month periods.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
14 March 2023
Local time
12:00pm
four.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
17 April 2023
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
Anglia Ruskin University Higher Education Corporation
Bishop Hall Lane
CM1 1SQ
Country
United Kingdom