Section one: Contracting authority
one.1) Name and addresses
NHS North Central London Clinical Commissioning Group
2nd Floor, Laycock Development Centre
London
N1 1TH
Contact
Taofeeq Ladega
nelcsu.clinical-procurement@nhs.net
Telephone
+44 7920500896
Country
United Kingdom
NUTS code
UKI - London
Internet address(es)
Main address
https://northcentrallondonccg.nhs.uk/
Buyer's address
https://northcentrallondonccg.nhs.uk/
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://procontract.due-north.com
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://procontract.due-north.com
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Telephone Advice and Guidance
Reference number
PRJ-1122
two.1.2) Main CPV code
- 64210000 - Telephone and data transmission services
two.1.3) Type of contract
Services
two.1.4) Short description
North Central London CCG are seeking to commission a digital platform to enable both telephone based and clinically secure photo messaging application for the provision of Clinical Advice and Guidance for a range of clinical specialties.
two.1.5) Estimated total value
Value excluding VAT: £3,160,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 64210000 - Telephone and data transmission services
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
North Central London
two.2.4) Description of the procurement
NHS England 22/23 priorities and operational guidance states the importance of access to specialist advice services in order to optimise referrals and enhance patient pathways. On this basis North Central London CCG are seeking to commission a digital platform to enable both telephone based and clinically secure photo messaging application for the provision of Clinical Advice & Guidance for a range of clinical specialties.
The platform will support the range of organisations within NCL (primary, community, acute, tertiary, mental health and ambulance) to access specialist advice and guidance in a timely manner that enhances the patient pathway.
The service is able to offer a range of specialties covering both physical and mental health and also as appropriate cover for routine and urgent care.
The service will initially offer local clinicians to provide the specialist advice and guidance. Where this is not available, subject to pathway consideration, an offer of advice and guidance from a clinician outside of North Central London should be made available.
The service will also allow clinicians from providers to engage with clinicians in other local providers in NCL thus facilitating the creation and development of local system working, as part of the future development of clinical networks in the North Central London Integrated Care System.
The Benefits
• Better patient experience
o Patient receives quicker decision on expected patient pathway/treatment/diagnosis
o Avoid unnecessary visits to hospital
• Better GP experience
o Immediate/timely support from other healthcare specialists
Signposting to correct pathway
Advice on appropriate diagnostics
Support on patient management plans
Education and professional development
o Creating a network amongst healthcare professionals within NCL that
o Easy to use system that allows quick easy access to advice via conversation/messaging
• Better Consultant experience
o More efficient and timely way to support healthcare professionals with advice and guidance
o Avoid inappropriate referrals coming to hospital
o Supporting dialogue with other healthcare professionals
• Better for the hospital and CCG/ICS
o Development of NCL networks across the ICS
o Providing system support across healthcare professionals and providers
o Support better integration throughout patients pathway by connecting organisations together at different stages of the pathway
Expected outcomes from this service include:
• Provide timely access to clinical advice and guidance for healthcare professionals
• Enhance and improve access to clinical services through digital technology and innovation
• Provision of consistently high quality service meeting the needs of the clinical service user and improving the timely management of patients
• Provision of a highly stable digital and telephony platform
• Recorded outcomes of clinical advice and guidance to enable clinical audit of the service at specialty level and clinical user level
• High level of clinical user satisfaction from healthcare professionals using and delivering the service
• Supporting service users to access the service in the most supportive and effective way including training, reviewing services at specialty/GP/ GP practice/ hospital provider
• Provide Education and professional development to healthcare professionals using the platform.
The contract is for 3 year with an option to extend for an additional 2 years. The contract value for the five year period is £3,160,000
The Contract is expected to commence on 1st October 2022, with the possible deadline for delivery of the service being 30th September 2027.
Bidders are requested to review the contents of the ITT guidance document carefully, register their organisation, and express their interest in the ITT via the e-tendering portal (ProContract). ITT documentation can be accessed following initial registration and expression of interest via the e-tendering portal:
https://proContract.due-north.com/register
Any reference to "the e-tendering portal" should be considered reflective of the above web address.
The ITT has been issued through the e-tendering portal. All Bidders wishing to participate must complete and submit Bids that comply with the requirements set out in the ITT document. Bidders are required to complete the online questionnaire on procontract and upload any attachments as indicated before the deadline for submission of bids specified in the ITT document.
The project on Procontract Portal can be accessed by clicking the following link: -https://procontract.due-north.com/Advert?advertId=abf9ba94-628b-ec11-8110-005056b64545
The deadline for the submission of tender is 1400hrs on 21 March 2022.
The deadline for any clarification questions is 1700hrs on 14th March 2022. All clarification questions must be submitted via the messaging facility on Pro-contract.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £3,160,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
There is an option to extend the contract for further 24 months at the sole discretion of the Contracting Authority.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.14) Additional information
In line with the Health and Care Bill, it is envisaged that CCGs will be abolished and replaced by Integrated Care Boards (ICBs). Any reference to CCG as Contracting Authority in this procurement should be interpreted as referring to the ICB that will take their place in due course.
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
Please refer to the criteria in the ITT documents
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
three.2) Conditions related to the contract
three.2.2) Contract performance conditions
Please refer to the criteria in the Tender documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
21 March 2022
Local time
2:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
21 March 2022
Local time
5:00pm
Place
London
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.4) Procedures for review
six.4.1) Review body
NEL Commissioning Support Unit ,
1st Floor, 1 Lower Marsh Waterloo
London
SE1 7NT
Nelcsu.clinical-procurement@nhs.net
Telephone
+44 7920500896
Country
United Kingdom