Scope
Reference
1270
Description
The Contracting Authority has previously procured Police Records Management System (NicheRMS) licences for its policing operations. NicheRMS provides a fully integrated records management system for the police management of crime incidents, non crime incidents, intelligence, custodial processes, case file preparation and property, including tasking and workflow functionality.
The Contracting Authority now needs to renew its NicheRMS Support and Maintenance contract. The support and maintenance contract is essential for the continued use of NicheRMS as it ensures that it remains functional, secure, and aligned with evolving user needs.
Contract 1
Supplier
Contract value
- £2,763,931 including VAT
Above the relevant threshold
Earliest date the contract will be signed
31 January 2026
Contract dates (estimated)
- 24 February 2026 to 23 February 2031
- 5 years
Main procurement category
Services
CPV classifications
- 72261000 - Software support services
- 72267000 - Software maintenance and repair services
Contract locations
- UKK - South West (England)
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Single supplier - intellectual property or exclusive rights
The Contracting Authority now needs to renew its NicheRMS Support and Maintenance contract. Niche Technology UK as the Software Developer owns the intellectual property rights to NicheRMS.
A direct award is therefore justified under the Procurement Act 2023 Schedule 5, para 5:
The following conditions are met in relation to the public contract-
(a) due to a particular supplier having intellectual property rights or other exclusive rights, only that supplier can supply the goods, services or works required, and
(b) there are no reasonable alternatives to those goods, services or works.
Supplier
NICHE TECHNOLOGY UK LIMITED
- Companies House: 05122974
- Public Procurement Organisation Number: PTWD-1456-LNVJ
Azets, Wynyard Park House Wynyard Avenue
Stockton-On-Tees
TS22 5TB
United Kingdom
Email: proposals@nicherms.com
Website: http://www.nicherms.com
Region: UKC11 - Hartlepool and Stockton-on-Tees
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1
Contracting authority
The Police and Crime Commissioner for Avon & Somerset
- Public Procurement Organisation Number: PCBG-5572-BPZL
Valley Road
Portishead
BS20 8JJ
United Kingdom
Region: UKK12 - Bath and North East Somerset, North Somerset and South Gloucestershire
Organisation type: Public authority - sub-central government