Opportunity

Income Case Management

  • Stonewater Ltd

F02: Contract notice

Notice reference: 2022/S 000-004151

Published 14 February 2022, 2:14pm



Section one: Contracting authority

one.1) Name and addresses

Stonewater Ltd

Suite C, Lancaster House,, Grange Business Park, Enderby Road, Whetstone

Sarah Newton

LE8 6EP

Contact

Sarah Newton

Email

sarah.newton@stonewater.org

Telephone

+44 07464656520

Country

United Kingdom

NUTS code

UK - United Kingdom

Internet address(es)

Main address

https://www.stonewater.org/

one.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at

https://www.delta-esourcing.com/tenders/UK-UK-Sarah-Newton:-Customer-Relation-Management-software-development-services./AJ72532A7X

Additional information can be obtained from the above-mentioned address

Tenders or requests to participate must be submitted electronically via

https://www.delta-esourcing.com

Tenders or requests to participate must be submitted to the above-mentioned address

one.4) Type of the contracting authority

Body governed by public law

one.5) Main activity

Housing and community amenities


Section two: Object

two.1) Scope of the procurement

two.1.1) Title

Income Case Management

Reference number

00262-CS

two.1.2) Main CPV code

  • 72212445 - Customer Relation Management software development services

two.1.3) Type of contract

Services

two.1.4) Short description

Stonewater are looking for a solution to integrate with our existing collections and rent management systems. It should provide for the transparent management of a complex portfolio of income cases delivered under a diverse range of customer agreements. It should enable ease of access to management information, reconciliation, reporting and evidence how it can reduce Stonewater’s income position.

two.1.5) Estimated total value

Value excluding VAT: £300,000

two.1.6) Information about lots

This contract is divided into lots: No

two.2) Description

two.2.3) Place of performance

NUTS codes
  • UK - United Kingdom
Main site or place of performance

UNITED KINGDOM

two.2.4) Description of the procurement

Stonewater are looking for a solution to integrate with our existing collections and rent management systems which will be tendered . It should provide for the transparent management of a complex portfolio of income cases delivered under a diverse range of customer agreements. It should enable ease of access to management information, reconciliation, reporting and evidence how it can reduce Stonewater’s income position.

two.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

two.2.6) Estimated value

Value excluding VAT: £300,000

two.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months

24

This contract is subject to renewal

No

two.2.10) Information about variants

Variants will be accepted: No

two.2.11) Information about options

Options: No

two.2.13) Information about European Union Funds

The procurement is related to a project and/or programme financed by European Union funds: No


Section three. Legal, economic, financial and technical information

three.1) Conditions for participation

three.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents

three.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents

three.2) Conditions related to the contract

three.2.3) Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract


Section four. Procedure

four.1) Description

four.1.1) Type of procedure

Open procedure

four.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

four.2) Administrative information

four.2.2) Time limit for receipt of tenders or requests to participate

Date

11 April 2022

four.2.4) Languages in which tenders or requests to participate may be submitted

English

four.2.6) Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 9 May 2022

four.2.7) Conditions for opening of tenders

Date

11 April 2022

Local time

5:00pm


Section six. Complementary information

six.1) Information about recurrence

This is a recurrent procurement: No

six.2) Information about electronic workflows

Electronic payment will be used

six.3) Additional information

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-Sarah-Newton:-Customer-Relation-Management-software-development-services./AJ72532A7X

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/AJ72532A7X

GO Reference: GO-2022214-PRO-19648421

six.4) Procedures for review

six.4.1) Review body

Stonewater Ltd

Suite C, Lancaster House,, Grange Business Park, Enderby Road, Whetstone

Sarah Newton

LE8 6EP

Email

sarah.newton@stonewater.org

Telephone

+44 07464656520

Country

United Kingdom

six.4.2) Body responsible for mediation procedures

Stonewater Ltd

Suite C, Lancaster House,, Grange Business Park, Enderby Road, Whetstone

Leicester

LE8 6EP

Telephone

+44 7464656520

Country

United Kingdom

six.4.4) Service from which information about the review procedure may be obtained

Stonewater Ltd

Suite C, Lancaster House,, Grange Business Park, Enderby Road, Whetstone

Leicester

LE8 6EP

Email

sarah.newton@stonewater.org

Country

United Kingdom