Scope
Reference
JHG/Custsatsurvey/2026
Description
Jigsaw Homes Group Limited is inviting tenders to undertake, collate and analyse customer satisfaction surveys for the entirety of its stock areas.
We invite tenders for the options set out below. The options are supported by relevant appendices to understand the requirements for each option. In any submission, you should clearly indicate which option your tender submission is for.
OPTION A
Transactional customer satisfaction surveys.
OPTION B
The Regulator of Social Housing's (RSH) Tenant Satisfaction Measures (perception survey).
OPTION C
Transactional customer satisfaction surveys and the Regulator of Social Housing's (RSH) Tenant Satisfaction Measures (perception survey).
1.2 Scope of Work/Procurement Objectives
Jigsaw aims to appoint a supplier to provide transactional and/or perception customer satisfaction surveys function.
We want to work collaboratively to ensure:
- Customers can provide feedback quickly and easily in their preferred communication method.
- The Group is able to:
- obtain a sufficient sample to support validation.
- utilise data to support organisational priorities and key performance indicators.
- utilise data insights from customer satisfaction feedback including linking to demographics data.
Total value (estimated)
- £96,000 excluding VAT
- £115,200 including VAT
Below the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2030
- 4 years
Description of possible extension:
Based on monitored KPI performance
Main procurement category
Services
CPV classifications
- 79342311 - Customer satisfaction survey
Contract locations
- UKF - East Midlands (England)
- UKD - North West (England)
Participation
Conditions of participation
Have experience in carrying out Customer Satisfaction Surveys.
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
7 February 2026, 12:00pm
Tender submission deadline
14 February 2026, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Tender Pricing Document | Tender Pricing Document |
Price | 50.00% |
| Quality Questionnaire | Quality Questionnaire |
Quality | 50.00% |
Procedure
Procedure type
Below threshold - open competition
Documents
Associated tender documents
https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=629301
Customer Satisfaction Survey Tender Documents
Contracting authority
Jigsaw Homes Group
- Public Procurement Organisation Number: PXLV-8768-BRQX
Cavendish 249
Ashton-under-Lyne
OL6 7AT
United Kingdom
Contact name: Jason Pears
Telephone: 07718783904
Email: Jason.Pears@jigsawhomes.org.uk
Website: https://www.jigsawhomes.org.uk
Region: UKD35 - Greater Manchester South East
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)