Scope
Reference
NCCT43045
Description
The Council wished to appoint a number of framework providers to deliver home support services in each Primary Care Network (PCN). The intention is that these providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider
(appointed through a separate procurement) for the PCN.
Commercial tool
Establishes a framework
Lot 1. Mid Norfolk
Description
The Council wishes to appoint a number of framework providers to deliver home support services in Mid Norfolk, Primary Care Network (PCN). The intention is that these providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.
Lot 2. Breckland
Description
The Council wishes to appoint a number of framework providers to deliver home support services in Breckland, Primary Care Network (PCN). The intention is that these providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.
Lot 3. Kett's Oak
Description
The Council wishes to appoint a number of framework providers to deliver home support services in Kett's Oak, Primary Care Network (PCN). The intention is that these providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.
Lot 4. SNHIP
Description
The Council wishes to appoint a number of framework providers to deliver home support services in SNHIP, Primary Care Network (PCN). The intention is that these providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.
Contract 1. Mid Norfolk
Lots
Lot 1. Mid Norfolk
Suppliers (3)
Contract value
- £8,929,440 excluding VAT
- £10,715,328 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
16 January 2026
Date assessment summaries were sent to tenderers
16 January 2026
Standstill period
- End: 27 January 2026
- 8 working days
Earliest date the contract will be signed
28 January 2026
Contract dates (estimated)
- 1 April 2026 to 31 March 2031
- Possible extension to 31 March 2036
- 10 years
Description of possible extension:
Contracts may be extended. The dates are an estimate. Actual start date for each lot will be determined during mobilisation.
Main procurement category
Services
CPV classifications
- 85312000 - Social work services without accommodation
Contract locations
- UKH17 - Breckland and South Norfolk
Contract 2. Breckland
Lots
Lot 2. Breckland
Suppliers (3)
Contract value
- £8,620,560 excluding VAT
- £10,344,672 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
16 January 2026
Date assessment summaries were sent to tenderers
16 January 2026
Standstill period
- End: 27 January 2026
- 8 working days
Earliest date the contract will be signed
28 January 2026
Contract dates (estimated)
- 1 April 2026 to 31 March 2031
- Possible extension to 31 March 2036
- 10 years
Description of possible extension:
The contract may be extended. The dates are an estimate. Actual start date for each lot will be determined during mobilisation.
Main procurement category
Services
CPV classifications
- 85312000 - Social work services without accommodation
Contract locations
- UKH17 - Breckland and South Norfolk
Contract 3. Kett's Oak
Lots
Lot 3. Kett's Oak
Suppliers (3)
Contract value
- £13,787,280 excluding VAT
- £16,544,736 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
16 January 2026
Date assessment summaries were sent to tenderers
16 January 2026
Standstill period
- End: 27 January 2026
- 8 working days
Earliest date the contract will be signed
28 January 2026
Contract dates (estimated)
- 1 April 2026 to 31 March 2031
- Possible extension to 31 March 2036
- 10 years
Description of possible extension:
The contract may be extended. The dates are an estimate. Actual start date for each lot will be determined during mobilisation.
Main procurement category
Services
CPV classifications
- 85312000 - Social work services without accommodation
Contract locations
- UKH17 - Breckland and South Norfolk
Contract 4. SNHIP
Lots
Lot 4. SNHIP
Suppliers (3)
Contract value
- £12,467,520 excluding VAT
- £14,961,024 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
16 January 2026
Date assessment summaries were sent to tenderers
16 January 2026
Standstill period
- End: 27 January 2026
- 8 working days
Earliest date the contract will be signed
28 January 2026
Contract dates (estimated)
- 1 April 2026 to 31 March 2031
- Possible extension to 31 March 2036
- 10 years
Description of possible extension:
Contract can be extended. The dates are an estimate. Actual start date for each lot will be determined during mobilisation.
Main procurement category
Services
CPV classifications
- 85312000 - Social work services without accommodation
Contract locations
- UKH17 - Breckland and South Norfolk
Information about tenders
Lot 1. Mid Norfolk
- 8 tenders received
- 8 tenders assessed in the final stage:
- 7 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 3 suppliers awarded contracts
- 5 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
- FIRST CHOICE HOME CARE LTD
- PILEA HOMECARE LTD
- VERITY HEALTHCARE LIMITED
- MASTER CARE LTD
- THE CORNHILL GROUP SERVICES LTD
Lot 2. Breckland
- 7 tenders received
- 7 tenders assessed in the final stage:
- 5 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 3 suppliers awarded contracts
- 4 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
- OPTIMALCAREPLUS LIMITED
- MANORCOURT CARE (NORFOLK) LIMITED
- MASTER CARE LTD
- PREMIER HOMECARE (EAST) LIMITED
Lot 3. Kett's Oak
- 8 tenders received
- 8 tenders assessed in the final stage:
- 6 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 3 suppliers awarded contracts
- 5 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
- NORVIC HEALTHCARE (ANGLIA) LIMITED
- MANORCOURT CARE (NORFOLK) LIMITED
- VERITY HEALTHCARE LIMITED
- MASTER CARE LTD
- THE CORNHILL GROUP SERVICES LTD
Lot 4. SNHIP
- 9 tenders received
- 9 tenders assessed in the final stage:
- 7 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 3 suppliers awarded contracts
- 6 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Submission
Submission type
Requests to participate
Procedure
Procedure type
Competitive flexible procedure
Special regime
Light touch
Suppliers
ANGLIA HOME CARE LIMITED
- Companies House: 04390481
- Public Procurement Organisation Number: PBZR-3617-WQNR
The Beeches, Apex 12, Old Ipswich Road
Colchester, Essex
CO7 7QR
United Kingdom
Website: http://www.healthcarehomes.co.uk
Region: UKH34 - Essex Haven Gateway
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
CERA CARE OPERATIONS LIMITED
- Companies House: 04320403
- Public Procurement Organisation Number: PQMP-1376-MXZH
Crown House Stephenson Road
Colchester
CO4 9QR
United Kingdom
Email: bidteam@ceracare.co.uk
Website: https://www.cerahq.com/
Region: UKH34 - Essex Haven Gateway
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 3. Kett's Oak
FIRST CHOICE HOME CARE LTD
- Companies House: 08130025
- Public Procurement Organisation Number: PWZY-6514-JBHV
Unit 1b Harling Road
Snetterton
NR16 2JU
United Kingdom
Region: UKH17 - Breckland and South Norfolk
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. Breckland
Contract 4. SNHIP
MANORCOURT CARE (NORFOLK) LIMITED
- Companies House: 04516799
- Public Procurement Organisation Number: PWDM-1689-RHNQ
The Beeches, Apex 12, Old Ipswich Road
Colchester, Essex
CO7 7QR
United Kingdom
Email: ellie.todd@healthcarehomes.co.uk
Website: http://www.healthcarehomes.co.uk
Region: UKH34 - Essex Haven Gateway
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Mid Norfolk
MASTER CARE LTD
- Companies House: 14113286
- Public Procurement Organisation Number: PDPT-7649-HCGH
Oak Lodge 129 School Lane
Norwich
NR9 3LB
United Kingdom
Website: http://www.mastercarehomecare.co.uk
Region: UKH17 - Breckland and South Norfolk
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
NORVIC HEALTHCARE (ANGLIA) LIMITED
- Companies House: 04790989
- Public Procurement Organisation Number: PGNL-2571-ZMTY
Unit 5, Longs Business Centre 232 Fakenham Road
Norwich
NR8 6QW
United Kingdom
Email: info@norvichealthcare.co.uk
Website: http://www.norvichealthcare.co.uk
Region: UKH15 - Norwich and East Norfolk
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Mid Norfolk
Contract 4. SNHIP
OPTIMALCAREPLUS LIMITED
- Companies House: 13053234
- Public Procurement Organisation Number: PWWR-3326-TRZH
Suite 113, Building 13 Thames Enterprise Centre
East Tilbury
RM18 8RH
United Kingdom
Email: info@optimalcareplus.co.uk
Website: http://www.optimalcareplus.co.uk
Region: UKH32 - Thurrock
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Mid Norfolk
Contract 3. Kett's Oak
PILEA HOMECARE LTD
- Companies House: 11441962
- Public Procurement Organisation Number: PHMY-8574-TJZQ
2nd Floor 755-757 Attercliffe Road
Sheffied
S9 3RF
United Kingdom
Email: admin@pileahomecare.co.uk
Website: https://www.pileahomecare.co.uk/
Region: UKE32 - Sheffield
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. Breckland
Contract 3. Kett's Oak
PREMIER HOMECARE (EAST) LIMITED
- Companies House: 04251346
- Public Procurement Organisation Number: PBZL-7439-CXWX
The Beeches, Apex 12, Old Ipswich Road
Colchester, Essex
CO7 7QR
United Kingdom
Website: http://www.healthcarehomes.co.uk
Region: UKH34 - Essex Haven Gateway
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
THE CORNHILL GROUP SERVICES LTD
- Companies House: 11561310
- Public Procurement Organisation Number: PRCP-5838-TXWY
The Old Courthouse
Grays
RM17 5DD
United Kingdom
Website: http://www.cornhillcare.co.uk
Region: UKH32 - Thurrock
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
VERITY HEALTHCARE LIMITED
- Companies House: 07462140
- Public Procurement Organisation Number: PXHY-9492-VRWG
20-22 Wenlock Road
London
N1 7GU
United Kingdom
Email: sam@verityhealthcare.co.uk
Website: http://www.verityhealthcare.co.uk
Region: UKI41 - Hackney and Newham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. Breckland
Contract 4. SNHIP
Contracting authority
Norfolk County Council
- Public Procurement Organisation Number: PDYH-3246-XWTR
County Hall, Martineau Lane
Norwich
NR1 2DH
United Kingdom
Email: sourcingteam@norfolk.gov.uk
Region: UKH15 - Norwich and East Norfolk
Organisation type: Public authority - sub-central government