Section one: Contracting entity
one.1) Name and addresses
XC TRAINS LIMITED
C/O Arriva Plc 1 Admiral Way
Business Park
SR33XP
Contact
Haider Ali
haider.ali@crosscountrytrains.co.uk
Country
United Kingdom
Region code
UK - United Kingdom
Companies House
04402048
Internet address(es)
Main address
https://www.crosscountrytrains.co.uk/
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Mobile Hardware Device Refresh and provision of related Services.
two.1.2) Main CPV code
- 32250000 - Mobile telephones
two.1.3) Type of contract
Supplies
two.1.4) Short description
The requirement is for the procurement of replacement mobile phone handsets, tablets and accessories together with the roll out service associated with the device refresh. XC will also require an ongoing service that will consist of staging devices and the management of repair, replacements and beyond repair services.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £1,615,553
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKK - South West (England)
- UKL - Wales
- UKM - Scotland
Main site or place of performance
Performance is required at the following XC Trains locations:
Birmingham, Bournemouth, Bristol, Cambridge, Derby, Edinburgh, Leeds, Leicester, Manchester, Newcastle, Plymouth, Reading
two.2.4) Description of the procurement
XC Trains Limited (XC) conducted a competitive tender under the Utilities Contracts Regulations 2016 for the purchase of mobile telephones and portable computer tablets together with associated accessories as a refresh/upgrade project for all devices currently used at XC Trains Limited.
The tender included the requirement for the Supplier to develop and test XC Trains Limited device "Gold" build, the staging of the devices and the implementation and roll out services for the purchased hardware.
Ongoing, the successful Supplier will be required to manage and maintain the devices and will be responsible for continued staging services and repair, replacement and beyond repair services.
Approximate numbers of devices:
• 1500 Android mobile telephones with 6.8 inch display
• 800 computer tablets with 8 inch display
• 150 computer tablets with 10 inch display
• 20 iOS mobile telephones 6.3 inch display.
Where an operating system has been specified this is a requirement due to interoperability with XC Trains Limited's applications that are to run on those devices and no alternative operating system can be accepted i.e. where Android is stated only devices with an Android operating system will be accepted.
Note this tender is NOT for Mobile Voice and Data Services.
two.2.5) Award criteria
Quality criterion - Name: Managed Service Requirements / Weighting: 25
Quality criterion - Name: Roll-Out / Weighting: 20
Quality criterion - Name: Support and SLAs / Weighting: 5
Quality criterion - Name: Device Requirements / Weighting: 30
Quality criterion - Name: Terms and Conditions / Weighting: 5
Price - Weighting: 15
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-004040
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
21 October 2025
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
TECHNOLOGY RECOVERY GROUP UK LIMITED
Bristol
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
06975522
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,615,553
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
XC Trains Limited
Birmingham
B46BS
Country
United Kingdom