Section one: Contracting entity
one.1) Name and addresses
THAMES WATER UTILITIES LIMITED
Reading
RG18DB
Contact
Thames Water
procurement.support.centre@thameswater.co.uk
Country
United Kingdom
NUTS code
UKJ11 - Berkshire
Companies House
02366661
Internet address(es)
Main address
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Outsourced Early Collections
Reference number
FA2061
two.1.2) Main CPV code
- 79940000 - Collection agency services
two.1.3) Type of contract
Services
two.1.4) Short description
Thames Water is looking to partner with a sole supplier in the delivery outsourced early collections. The successful supplier will be able to support Thames Water's dynamic resource model with the ability to flex staff up and down within the financial year, specifically in line with peak billing months.
The contract is for both inbound and outbound collections and we require the supplier to be able to offer these services onshore.
The key objective of this contract is to support our customers through their journey with Thames Water and we are looking to partner with a supplier who has customers at the heart of their values and objectives. We want and aim to collect any customer debt in a socially responsible manner and strive to ensure all customers receive quality engagement and offered sustainable outcomes.
We are offering a 3 year initial term contract with the ability to extend up to an additional 2 years.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKI - London
- UKJ - South East (England)
Main site or place of performance
Whole of the Thames Water region
two.2.4) Description of the procurement
Thames Water will be awarding a singular lot to a sole supplier, the volume anticipated with be circa 20-30FTE as standard with this increasing up to 90FTE as a maximum for our peak billing months (April- July).
The successful supplier will be expected to work on our systems and become a partner function to our already existing collections team, internal to Thames Water.
The initial term of the overall contract will be 3 years, with an option to extend by 2 years, in increments of 1 year periods.
two.2.11) Information about options
Options: Yes
Description of options
This contract will be for 36 months with a further two 12 months optional extension(s)
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-026747
Section five. Award of contract
Contract No
FA2061
Title
Outsourced Early Collections
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
28 December 2023
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Pastdue Credit Solutions Ltd
1 Blair Court, North Avenue, Clydebank Business Park
Glasgow
G81 2LA
Country
United Kingdom
NUTS code
- UKM8 - West Central Scotland
Companies House
SC287794
The contractor is an SME
No
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Thames Water Utilities Limited
Reading
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Thames Water Utilities Limited will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.
The Utilities Contracts Regulations 2016 (SI 2016 No 274) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).