Scope
Description
Scope of Services for Plant Maintenance
Workshop / Repair Network
Coverage for entire Cadent footprint or specific network bidding for
Provisions around collection & delivery
Provision for out of hours servicing when necessary
Tyre Replacement service
Supplier will provide fixed and mobile provisions across all of Cadent's Plant assets / footprint 24/7/365
Document management of Cadent Owned Vehicles
Checking, filing and storing of original maintenance records from all garages
Filing and storage of statutory certificates
Upload copies of documentation and certificates into platforms/portals including the Cadent Asset Database
SLA on compliance documentation being uploaded onto portals e.g. Loler Certificates within 48 hours.
Production and storage of defect rectification documents.
Scheduled Maintenance
Producing and sending invites for scheduled maintenance
Providing garage booking support including provisions for collection and delivery on all asset types
Providing bookings for main dealers (manufacturers safety recalls)
Management of missed appointments via daily reports
Management of LOLER inspections booking for plant
Management of trailer mandatory brake testing following intervention with the brake system
Will establish a communication with Manufacturers to ensure that recalls and campaigns are merged into the safety inspection plan.
Cost Control & Workflow
Guide times for standard servicing and repair items
Producing detailed additional authority requests for onward delivery to Cadent for approval. Processing authority once approval is given
Obtain prior approval before incurring expenditure beyond agreed levels.
Liaising with Manufacturers for warranty management
Job estimate and authority to be submitted in a timely manner (SLA)
Evaluation of job estimates ensuring unessential work is kept to a minimum without compromising compliance, safety, quality and VOR time
Technical support
Issuing and managing manufacturer safety recalls
Producing bespoke inspection/service sheets
Supporting with technical bulletins
Supporting with technical skill, advice and compliance
Recommendations on proactive campaigns on preventative maintenance, reducing VOR time
Actively support Cadent campaigns and safety recalls
Route cause analysis for major failures - engineering investigation and reports provided for Cadent
General
Resource - Cadent need:
Account Manager
Competent persons to manage Cadent defects
Support Cadent in each Network and ensure all support is Network aligned 0800 - 1800hrs Customer support via telephone and email
Supply and resource single point of contact Driver Helpline number (freephone) providing 24/7/365 coverage including recovery
Escalation management
Provision of breakdown services 24/7/365 for all Cadent plant
Contract dates (estimated)
- 1 September 2026 to 31 August 2029
- Possible extension to 31 August 2034
- 8 years
Main procurement category
Services
CPV classifications
- 45259000 - Repair and maintenance of plant
- 50800000 - Miscellaneous repair and maintenance services
Contract locations
- UKD - North West (England)
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
Engagement
Engagement deadline
29 January 2026
Engagement process description
Does your company have experience in providing Owned Plant Maintenance Services for a plant size of 900?
Can you provide full coverage across the entire Cadent footprint or specify which networks you can service?
Can you support out-of-hours servicing, including urgent repair needs?
What are your response times for breakdowns, and do you offer 24/7/365 support?
Please express your interest via emailing chloe.pitchers@cadentgas.com and samuel.butterfield@cadentgas.com with your proposal outlining your services and capabilities or attach a supporting document in response to the Owned Plant Maintenance Request Information notice in Achilles.
Procedure
Special regime
Utilities
Contracting authority
CADENT GAS LIMITED
- Companies House: 10080864
- Public Procurement Organisation Number: PNHM-3269-DNNL
Cadent Gas Limited, Pilot Way
Coventry
CV7 9JU
United Kingdom
Email: procurementservices@cadentgas.com
Website: https://cadentgas.com/
Region: UKG13 - Warwickshire
Organisation type: Private utility