Section one: Contracting entity
one.1) Name and addresses
Scottish Water
6 Buchanan Gate
Glasgow
G33 6FB
paul.mcdonald@scottishwater.co.uk
Telephone
+44 1414830344
Country
United Kingdom
NUTS code
UKM - Scotland
Internet address(es)
Main address
https://www.scottishwater.co.uk/
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Software-support-services./47P92V2789
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Software-support-services./47P92V2789
Tenders or requests to participate must be submitted to the above-mentioned address
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Microsoft 365 Support Services
Reference number
SW21/TI&T/1385
two.1.2) Main CPV code
- 72261000 - Software support services
two.1.3) Type of contract
Services
two.1.4) Short description
Scottish Water is procuring a framework of suppliers to help it service and maximise the value delivered using M365, which is fully adopted, and to provide other professional services related to M365, Azure, and tactical development services.
It is anticipated the M365 managed service will be provided by one supplier, with other services provided by one or more suppliers on the framework.
two.1.5) Estimated total value
Value excluding VAT: £8,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKM - Scotland
Main site or place of performance
SCOTLAND
two.2.4) Description of the procurement
M365 managed service, with provision for additional Azure and M365 Professional Services and Tactical Development
Scottish Water is procuring a framework of suppliers to help it service and maximise the value delivered using M365, which is fully adopted, and to provide other professional services related to M365, Azure, and tactical development services.
It is anticipated the M365 managed service will be provided by one supplier, with other services provided by one or more suppliers on the framework.
Outline of the services:
- Expert level capability to support, configure and advise on all components of Microsoft E5 package and PowerPlatform
- Ongoing M365 ‘greenfield’/’evergreen’ service, assessing incoming feature changes, bringing best-practice governance for management of platform, tactical apps, dashboards, health checks and maximising value and leading training engagements into the business to empower users
- Azure configuration and professional services
- Tactical development using PowerApps, PowerBI
- Azure LogicApp and Azure full stack development of Web and Mobile apps
Please review M365 Full Scope document accessible in the PQQ supporting documentation for detailed description of Scottish Water’s requirements.
Context:
Scottish Water uses M365 as its primary productivity, collaboration and analytics platform, and Azure as its primary cloud platform. While having incumbent partners for infrastructure management, application management (for on-prem and other cloud platforms) and cyber-security we have a gap in the provision of ongoing capability for service and professional services in the configuration and opportunity maximisation of the M365 platform. There continues to be a need for user training and empowerment, and we need a partner who can impact and opportunity assess the incoming stream of feature updates from Microsoft.
Azure is well adopted and currently we maintain a mixed on-prem and cloud strategy, with a preference for cloud first.
PowerApps and PowerBI are used widely by most core user groups, however we’d like a partner to be able to provide build capability with these and advice on best practice governance.
As expected with becoming a further Digitally empowered organisation we will continue to have a requirement for web and mobile apps to enable or facilitate business processes.
Any prospective partner will be expected to work with our existing service management processes using Service Now and work in collaboration with our incumbent IT partners.
Commercial model
The contract shall be for an initial term of 3 years with 5 years of extension options
Scottish Water may award the framework in parts.
It is anticipated the M365 managed service will be provided by one supplier, with other services provided by one or more suppliers on the framework.
The level of spend achieved by each supplier on the framework may vary depending on the framework parts they are awarded and the level of available project work which may vary with business requirements year on year.
Notice of potential additional works
Additional services may be required under this framework by merit of the following causes:
- The M365, Azure and Dynamics platforms proposition changing, being merged/demerged, updated, further features/capability/modules released or modules removed, equivalent functionality sold as an alternative product, or Scottish Water choosing to replace a platform or product with a similar or equivalent product
- Changes in industry trends and best-practice related to service delivery, consulting and development, for example development methodologies.
If the services are substantially similar to those contemplated in the framework Scottish Water may award them via negotiated procedure without prior publication to suppliers on the framework.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £8,000,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
96
This contract is subject to renewal
Yes
Description of renewals
Initial 3 year term with 5x1 year extension options at Scottish Waters sole discretion.
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged minimum number: 3
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
The PQQ documents can also be accessed by logging in through the Scottish Water Delta e-sourcing webpage https://scottishwater.delta-esourcing.com/ and through the Response Manager section using the following Access Code : 47P92V2789
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Minimum level(s) of standards possibly required
Applicants will be expected to be of sufficient financial and economic standing to support the anticipated contract value. All applicants must complete the financial questions within the pre-qualification questionnaire and tender documents. Financial standing relevant to the anticipated contract value will be determined by Scottish Water based on the response to the pre-qualification questionnaire and any further financial checks deemed necessary
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
three.1.6) Deposits and guarantees required
Scottish Water reserves the right to require deposits, guarantees, bonds or other forms of appropriate security
three.1.7) Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them
All prices quoted shall be in Sterling (UK) and all payments shall be made in Sterling (UK). Payment shall be made on the basis of completed services in accordance with the agreed contract rates, schedules and conditions of contract
three.1.8) Legal form to be taken by the group of economic operators to whom the contract is to be awarded
In the event of a group of companies submitting an accepted offer it will be necessary for each member of the group to sign an undertaking that each company in the group will be jointly and severally liable for the satisfactory performance of the contract
three.2) Conditions related to the contract
three.2.2) Contract performance conditions
Bidders must comply with modern slavery act and operate an ethical supply chain
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
9 March 2022
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.3) Additional information
Scottish Water will not accept the SPD. We will only accept a completed Scottish Water PQQ document. This Notice does not preclude Scottish Water from issuing other notices for specific requirements. Responses to the FTS Notice will be evaluated and only successful applicants following PQQ evaluation will be invited to submit a tender. Scottish Water reserves the right to divide the scope of the contract into lots at tender and contract award stages as it deems appropriate. Applicants who fail to supply all of the information requested in response to this Notice or any resulting tender exercise may risk elimination
For more information about this opportunity, please visit the Delta eSourcing portal at:
To respond to this opportunity, please click here:
https://scottishwater.delta-esourcing.com/respond/47P92V2789
GO Reference: GO-202227-PRO-19608154
six.4) Procedures for review
six.4.1) Review body
Glasgow Sheriff Court
1 Carlton Place
Glasgow
G59DA
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
Scottish Water
6 Buchanan Gate
Glasgow
G33 6FB
Telephone
+44 8000778778
Country
United Kingdom