Section one: Contracting authority
one.1) Name and addresses
Post Office
100 Wood Strreet
LONDON
EC2V 7ER
Country
United Kingdom
Region code
UK - United Kingdom
Companies House
02154540
Internet address(es)
Main address
https://corporate.postoffice.co.uk
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
https://corporate.postoffice.co.uk/en/governance/our-suppliers/working-with-us/
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://corporate.postoffice.co.uk/en/governance/our-suppliers/working-with-us/
one.4) Type of the contracting authority
Other type
Postal Service
one.5) Main activity
Other activity
Banking, Retail and Postal Services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Back Office Application Support and Modernisation
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Post Office are looking to procure new suppliers to provide application management, hosting and support for various existing Back-Office applications and services.
Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is:
Lot 1 - Finance applications support
Lot 2 - Databases and database applications support
Lot 3 - Customer Service Management support
Lot 4 - Robotic Process Automation support
Lot 5 - Infrastructure and Hosting
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:
There are no restrictions on the number of Lots that could be awarded to each supplier.
two.2) Description
two.2.1) Title
Finance applications support
Lot No
1
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services.
Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is:
Lot 1 - Finance applications support
Lot 2 - Databases and database applications support
Lot 3 - Customer Service Management support
Lot 4 - Robotic Process Automation support
Lot 5 - Infrastructure and Hosting
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 August 2025
End date
31 July 2030
This contract is subject to renewal
Yes
Description of renewals
Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option.
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
The 5 highest scoring potential providers based on the selection questionnaire.
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Databases and database applications support
Lot No
2
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services.
Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is:
Lot 1 - Finance applications support
Lot 2 - Databases and database applications support
Lot 3 - Customer Service Management support
Lot 4 - Robotic Process Automation support
Lot 5 - Infrastructure and Hosting
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 August 2025
End date
31 July 2030
This contract is subject to renewal
Yes
Description of renewals
Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option.
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
The 5 highest scoring potential providers based on the selection questionnaire.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Customer Service Management support
Lot No
3
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services.
Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is:
Lot 1 - Finance applications support
Lot 2 - Databases and database applications support
Lot 3 - Customer Service Management support
Lot 4 - Robotic Process Automation support
Lot 5 - Infrastructure and Hosting
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 August 2025
End date
31 July 2030
This contract is subject to renewal
Yes
Description of renewals
Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option.
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
The 5 highest scoring potential providers based on the selection questionnaire.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Robotic Process Automation support
Lot No
4
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services.
Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is:
Lot 1 - Finance applications support
Lot 2 - Databases and database applications support
Lot 3 - Customer Service Management support
Lot 4 - Robotic Process Automation support
Lot 5 - Infrastructure and Hosting
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 August 2025
End date
31 July 2030
This contract is subject to renewal
Yes
Description of renewals
Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option.
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
The 5 highest scoring potential providers based on the selection questionnaire.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Infrastructure and Hosting
Lot No
5
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services.
Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is:
Lot 1 - Finance applications support
Lot 2 - Databases and database applications support
Lot 3 - Customer Service Management support
Lot 4 - Robotic Process Automation support
Lot 5 - Infrastructure and Hosting
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 August 2025
End date
31 July 2030
This contract is subject to renewal
Yes
Description of renewals
Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option.
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
The 5 highest scoring potential providers based on the selection questionnaire.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
31 March 2025
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
Further details can be found on Post Office's e-sourcing platform Web3.
Suppliers requesting participation will be required to sign an NDA and, where they are an existing Post Office supplier for relevant services, an Ethical Walls Agreement. Access will only be granted once these are in place.
Responses must be submitted by the 31st March 2025.
Please contact procurement@postoffice.co.uk for more details.
six.4) Procedures for review
six.4.1) Review body
Royal Courts of Justice
London
Country
United Kingdom