Section one: Contracting authority
one.1) Name and addresses
British Council
Tariq Bin Zayed Road, Behind Dubai TV, Dubai
Dubai
PO Box 1636
Contact
Mohit Jham
menaprocurement@britishcouncil.org
Country
United Arab Emirates
NUTS code
AE - United Arab Emirates
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://in-tendhost.co.uk/britishcouncil
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://in-tendhost.co.uk/britishcouncil
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
Registered Charity
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
WhatsApp Solution for British Council Mena
Reference number
BC/03349
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
The British Council is looking for a service provider who can provide business solution to enhance their customer service capabilities by leveraging the popularity and efficiency of WhatsApp.WhatsApp being a widely used messaging platform and with its user-friendly interface and widespread adoption, incorporating WhatsApp into our customer service strategy will provide several advantages including real time communication and convenience for customers.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- AE - United Arab Emirates
Main site or place of performance
KSA, UAE, Kuwait, Qatar, Oman, Bahrain, Jordan, Iraq, OPT, Lebanon, Libya, Morocco, Algeria, Tunisia and Egypt
two.2.4) Description of the procurement
The British Council is looking for a service provider who can provide business solution to enhance their customer service capabilities by leveraging the popularity and efficiency of WhatsApp.WhatsApp being a widely used messaging platform and with its user-friendly interface and widespread adoption, incorporating WhatsApp into our customer service strategy will provide several advantages including real time communication and convenience for customers.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
The contract is for 24 months with an option for extension for additional two periods of 12 months each
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
If you are interested in expressing an interest and/or bidding for this project, please go to https://in-tendhost.co.uk/britishcouncil . You may then have to register your company before you can express an interest for this project and get access the documents.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
29 February 2024
Local time
2:30pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
29 February 2024
Local time
3:00pm
Place
If you are interested in expressing an interest and/or bidding for this project, please go to https://in-tendhost.co.uk/britishcouncil . You may then have to register your company before you can express an interest for this project and get access the documents.
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
If you are interested in expressing an interest and/or bidding for this project, please go to https://in-tendhost.co.uk/britishcouncil . You may then have to register your company before you can express an interest for this project and get access the documents.
six.4) Procedures for review
six.4.1) Review body
British Council
London
Country
United Kingdom