Section one: Contracting authority
one.1) Name and addresses
Network Rail Infrastructure Ltd
1 Eversholt Street
London
NW1 2DN
Telephone
+44 1908781000
Country
United Kingdom
NUTS code
UK - UNITED KINGDOM
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Market Research and Insight Services
two.1.2) Main CPV code
- 79310000 - Market research services
two.1.3) Type of contract
Services
two.1.4) Short description
Network Rail identified a requirement for the provision of market research from third-party suppliers to provide the following activities both nationally and regionally:
- Quantitative and qualitative primary market research
- Commercial market intelligence
- Online survey tool
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £12,000,000
two.2) Description
two.2.1) Title
Qualitative and Quantitative Primary Market Research
Lot No
1
two.2.2) Additional CPV code(s)
- 79310000 - Market research services
two.2.3) Place of performance
NUTS codes
- UK - UNITED KINGDOM
two.2.4) Description of the procurement
The lot includes but not limited to the following:
• B2C/B2B/CX
• Employee engagement
• Communications development & evaluation
• Brand reputation
• Politicians
• Journalists
• Mystery shopping
• Pedestrian counting
• Behaviour change
• Segmentation
• Public health and safety
two.2.5) Award criteria
Quality criterion - Name: Technical / Weighting: 70%
Quality criterion - Name: Commercial / Weighting: 30%
Cost criterion - Name: Not to Exceed Rate / Weighting: 100%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Commercial Market Intelligence
Lot No
2
two.2.2) Additional CPV code(s)
- 79310000 - Market research services
two.2.3) Place of performance
NUTS codes
- UK - UNITED KINGDOM
two.2.4) Description of the procurement
The lot includes but not limited to the following:
• Trends and insight into retail buying behaviours of consumers
o General retail consumer buying behaviours (national and global
o Travel retail consumer buying behaviours (national and global
o Customer experience – experiential activity
• Customer profiling and segmentation
• Thought leadership in the retail and commercial sphere
• Turning information into actionable insights for daily decision-making and strategic planning
two.2.5) Award criteria
Quality criterion - Name: Technical / Weighting: 70%
Quality criterion - Name: Commercial / Weighting: 30%
Cost criterion - Name: Not to Exceed Rate / Weighting: 100%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Online Tool
Lot No
3
two.2.2) Additional CPV code(s)
- 79311000 - Survey services
two.2.3) Place of performance
NUTS codes
- UK - UNITED KINGDOM
two.2.4) Description of the procurement
The lot includes but not limited to the following:
• Requires bespoke registration and onboarding process
• Quantitative panel and qualitative functions
• Support service for users including but not limited to access support, building surveys, training support etc.
• Unlimited users & surveys capability
• Easy and intuitive to use for non-research specialists
• Template questionnaires provided for different types of surveys
• Ability to undertake targeted surveys
• Supplier to provide training to users throughout contract including but not limited to usability training as required by Network Rail on an ad-hoc basis
• Tools to be compatible across multiple systems and platforms including but not limited to Microsoft and Apple desktops, IOS and Android
• Tool to meet highest security standards and GDPR compliant
two.2.5) Award criteria
Quality criterion - Name: Technical / Weighting: 70%
Quality criterion - Name: Commercial / Weighting: 30%
Cost criterion - Name: Not to Exceed Rate / Weighting: 100%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive procedure with negotiation
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2020/S 059-142847
Section five. Award of contract
Lot No
1
Title
Qualitative and Quantitative Primary Research
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
8 February 2021
five.2.2) Information about tenders
Number of tenders received: 10
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Yonder Consulting Ltd
London
Country
United Kingdom
NUTS code
- UK - UNITED KINGDOM
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Strategic Research and Insight Ltd
Cardiff
Country
United Kingdom
NUTS code
- UK - UNITED KINGDOM
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Savanta Group Ltd
London
Country
United Kingdom
NUTS code
- UK - UNITED KINGDOM
The contractor is an SME
No
five.2.3) Name and address of the contractor
DJS Research Ltd
Stockport
Country
United Kingdom
NUTS code
- UK - UNITED KINGDOM
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
PricewaterhouseCoopers LLP
London
Country
United Kingdom
NUTS code
- UK - UNITED KINGDOM
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £7,000,000
Section five. Award of contract
Lot No
2
Title
Commercial Market Intelligence
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
8 February 2021
five.2.2) Information about tenders
Number of tenders received: 6
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Yonder Consulting Ltd
London
Country
United Kingdom
NUTS code
- UK - UNITED KINGDOM
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
DJS Research Ltd
Stockport
Country
United Kingdom
NUTS code
- UK - UNITED KINGDOM
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Savanta Group Ltd
London
Country
United Kingdom
NUTS code
- UK - UNITED KINGDOM
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £4,800,000
Section five. Award of contract
Lot No
3
Title
Online Tool
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
8 February 2021
five.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
QuestionPro UK Limited
London
Country
United Kingdom
NUTS code
- UK - UNITED KINGDOM
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £240,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
The High Court
Strand
London
WC2A 2LL
Country
United Kingdom