Section one: Contracting authority/entity
one.1) Name and addresses
Accent Housing
Charlestown House, Acorn Park Industrial Estate, Charlestown
Shipley
BD17 7SW
Telephone
+44 1274065
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
Buyer's address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Contact Centre as a Service (CCaaS)
Reference number
DN594704
two.1.2) Main CPV code
- 32571000 - Communications infrastructure
two.1.3) Type of contract
Supplies
two.1.4) Short description
Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS). The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications. Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable.
The service will provide the business with a future looking solution that is suitable for its needs.
You can access the information free of charge via the Due North ProContract portal:
https://procontract.due-north.com
Please note that ALL communication must be directed through the Due North ProContract secure messaging area via the E-Sourcing Portal. Email communication and submissions will be rejected and not responded to.
ITT Information
DATE OF ISSUE OF ITT: 27th January 2022
DATE OF RETURN: 4th March 2022
TIME; ON OR BEFORE: 14:00hrs
INITIAL CONTRACT DURATION: 36 MONTHS* *with the option to extend at the sole discretion of Accent by 2 x 12 Month Extensions
Section six. Complementary information
six.6) Original notice reference
Notice number: 2022/S 000-002544
Section seven. Changes
seven.1) Information to be changed or added
seven.1.2) Text to be corrected in the original notice
Section number
II.1.4
Place of text to be modified
II.1.4
Instead of
Text
** This Procurement has been Withdrawn**
Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS). The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications. Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable.
The service will provide the business with a future looking solution that is suitable for its needs.
You can access the information free of charge via the Due North ProContract portal:
https://procontract.due-north.com
Please note that ALL communication must be directed through the Due North ProContract secure messaging area via the E-Sourcing Portal. Email communication and submissions will be rejected and not responded to.
ITT Information
DATE OF ISSUE OF ITT: 27th January 2022
DATE OF RETURN: 4th March 2022
TIME; ON OR BEFORE: 14:00hrs
INITIAL CONTRACT DURATION: 36 MONTHS* *with the option to extend at the sole discretion of Accent by 2 x 12 Month Extensions
Read
Text
** This Procurement has been Withdrawn**
Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS). The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications. Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable.
The service will provide the business with a future looking solution that is suitable for its needs.
You can access the information free of charge via the Due North ProContract portal:
https://procontract.due-north.com
Please note that ALL communication must be directed through the Due North ProContract secure messaging area via the E-Sourcing Portal. Email communication and submissions will be rejected and not responded to.
ITT Information
DATE OF ISSUE OF ITT: 27th January 2022
DATE OF RETURN: 4th March 2022
TIME; ON OR BEFORE: 14:00hrs
INITIAL CONTRACT DURATION: 36 MONTHS* *with the option to extend at the sole discretion of Accent by 2 x 12 Month Extensions
seven.2) Other additional information
Please note this Procurement has been Withdrawn