Section one: Contracting authority/entity
one.1) Name and addresses
Foreign, Commonwealth & Development Office
King Charles Street
London
SW1A 2AH
Telephone
+44 02070081467
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
https://www.gov.uk/government/organisations/foreign-commonwealth-development-office
Buyer's address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Customer Satisfaction Tracker - Assistance Cases
two.1.2) Main CPV code
- 79310000 - Market research services
two.1.3) Type of contract
Services
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement at the time of conclusion of the contract:
This qualitative and quantitative research gathers feedback from customers that informs our quality assistance strategy and provides measures of service delivery that form the basis for continuous improvements to services.
two.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
End date
31 March 2023
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section five. Award of contract/concession
Contract No
1
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract/concession award decision:
10 February 2020
five.2.2) Information about tenders
The contract/concession has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
IFF Research Ltd.
Chart House, 16 Chart Street
London
N1 6DD
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
No
five.2.4) Information on value of the contract/lot/concession (at the time of conclusion of the contract;excluding VAT)
Total value of the procurement: £600,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Foreign, Commonwealth & Development Office
London
Country
United Kingdom
Section seven: Modifications to the contract/concession
seven.1) Description of the procurement after the modifications
seven.1.1) Main CPV code
- 79310000 - Market research services
seven.1.3) Place of performance
NUTS code
- UK - United Kingdom
seven.1.4) Description of the procurement:
This qualitative and quantitative research gathers feedback from customers that informs our quality assistance strategy and provides measures of service delivery that form the basis for continuous improvements to services.
seven.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession
End date
31 March 2024
seven.1.6) Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession:
£600,000
seven.1.7) Name and address of the contractor/concessionaire
IFF Research Ltd.
Chart House, 16 Chart Street
London
N1 6DD
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
Yes
seven.2) Information about modifications
seven.2.1) Description of the modifications
Nature and extent of the modifications (with indication of possible earlier changes to the contract):
The Parties agree to a 12-month contract extension until the end date of Maximum Extension Period, 31st March 2024. The price payable by the Customer now incorporates £177,015.56 + VAT to cover this 12-month contract extension as well as additional costs. NB, the contract was previously varied in July 2020 (incorporate a section in to the requirements based on the topic of “FCO Assistance and Transactional Data: Additional analysis by ethnicity and disability”) and February 2021 (to incorporate a regional deep dive synthesis of findings: desk research requiring the revisiting of each of the six regional deep dive debriefs, and the reporting of themes and findings).
seven.2.2) Reasons for modification
Need for additional works, services or supplies by the original contractor/concessionaire.
Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor:
The Contract had an effective date of 1st April 2020, an end date of Initial Period of 31st March 2023, and an end date of Maximum Extension Period 31st March 2024, which was utilised with written notice provided to the supplier over 4 weeks in advance of the end date of Initial Period (the minimum written notice period).
seven.2.3) Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications, price adaptions and average inflation)
Value excluding VAT: £471,836.31
Total contract value after the modifications
Value excluding VAT: £648,851.87