Section one: Contracting authority/entity
one.1) Name and addresses
Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency
10 South Colonnade
London
E14 4PU
Contact
Procurement Operations
procurement.operations@ukhsa.gov.uk
Country
United Kingdom
NUTS code
UKI42 - Tower Hamlets
Internet address(es)
Main address
https://www.gov.uk/government/organisations/uk-health-security-agency
Buyer's address
https://www.gov.uk/government/organisations/uk-health-security-agency
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Single Service Centre - HGS
two.1.2) Main CPV code
- 79512000 - Call centre
two.1.3) Type of contract
Services
two.2) Description
two.2.2) Additional CPV code(s)
- 79512000 - Call centre
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement at the time of conclusion of the contract:
Provision of Contract Centre Services for Single Service Centre. Utilising new framework. HGS Contract. 1 of 2 contracts for Provision of Contact Centre Services for The Single Service Centre
two.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
Start date
18 January 2022
End date
18 January 2024
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.2) Administrative information
four.2.1) Contract award notice concerning this contract
Notice number: 2019/S 206-502142
Section five. Award of contract/concession
Contract No
C66500
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract/concession award decision:
18 January 2022
five.2.2) Information about tenders
The contract/concession has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
HINDUJA GLOBAL SOLUTIONS UK LIMITED
Part Eleventh Floor West Vantage, Great West Road
London
TW8 9AG
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
03017799
Internet address
The contractor/concessionaire is an SME
No
five.2.4) Information on value of the contract/lot/concession (at the time of conclusion of the contract;excluding VAT)
Total value of the procurement: £211,876,932.50
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
High Court and Court of Appeal of England and Wales
Strand
London
WC2A 2LL
InternationalRelationsJudicialOffice@judiciary.uk
Country
United Kingdom
Internet address
Section seven: Modifications to the contract/concession
seven.1) Description of the procurement after the modifications
seven.1.1) Main CPV code
- 79512000 - Call centre
seven.1.3) Place of performance
NUTS code
- UK - United Kingdom
Main site or place of performance
United Kingdom, Isle of Man, Channel Islands, British Oversea Territories, Europe, Rest of the World
seven.1.4) Description of the procurement:
Extension of original contract term
seven.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession
Start date
18 January 2024
End date
18 January 2025
seven.1.6) Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession:
£211,876,932.50
seven.1.7) Name and address of the contractor/concessionaire
HINDUJA GLOBAL SOLUTIONS UK LIMITED
Part Eleventh Floor West Vantage, Great West Road
London
TW8 9AG
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
03017799
Internet address
The contractor/concessionaire is an SME
No
seven.2) Information about modifications
seven.2.1) Description of the modifications
Nature and extent of the modifications (with indication of possible earlier changes to the contract):
Contract Extension for 12 months and updating FY25 Contract Call Off Schedule 5 - Annex 1 Updated Price Tables to reflect the Real Living Wage.
seven.2.2) Reasons for modification
Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee.
Description of the circumstances which rendered the modification necessary and explanation of the unforeseen nature of these circumstances:
To extend the term of the contract for 12 months until 18th January 2025 act extension price updated to include changes in Real Living Wages and reflect changes in operations costs for delivery of services.
seven.2.3) Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications, price adaptions and average inflation)
Value excluding VAT: £211,876,932.50
Total contract value after the modifications
Value excluding VAT: £211,876,932.50