Section one: Contracting authority
one.1) Name and addresses
Social Security Scotland
3rd Floor, Agnes Husband House, 17 South Union Street
Dundee
DD1 4BF
Contact
Laura Louw
Laura.Louw@SocialSecurity.gov.scot
Country
United Kingdom
NUTS code
UKM - Scotland
Internet address(es)
Main address
https://www.socialsecurity.gov.scot/
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30345
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
National or federal Agency/Office
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
IT Service Management Tooling Request for Information
Reference number
S/24/145
two.1.2) Main CPV code
- 72253000 - Helpdesk and support services
two.1.3) Type of contract
Services
two.1.4) Short description
The Scottish Ministers, acting through Social Security Scotland, has released the Prior Information Notice (PIN) to potential suppliers of IT Service Management Tooling. The publication of this Prior Information Notice / Request for Information will be used to undertake preliminary market consultation and to inform the market of our intention to procure an IT Service Management Tooling Solution.
Further information is provided in the RFI document attached to this notice.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72253000 - Helpdesk and support services
- 72253100 - Helpdesk services
- 72253200 - Systems support services
two.2.3) Place of performance
NUTS codes
- UKM - Scotland
two.2.4) Description of the procurement
Please see this Prior Information Notice (PIN) relating to the provision of IT Service Management Tooling for Social Security Scotland. This PIN relates to a Request For Information (RFI) which Social Security Scotland are undertaking in advance of any future procurement exercise.
It is not a pre qualification or tendering exercise.
Please submit your response to Laura Louw by email(Laura.Louw@socialsecurity.gov.scot) copying in Yvonne Graham (Yvonne.Graham@socialsecurity.gov.scot) before the deadline of 12:00:00 noon Thursday 13 February 2025.
two.3) Estimated date of publication of contract notice
16 June 2025
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
A Request for Information document, including a response template, has been attached to this Notice.
The closing date for responses is 12:00:00 noon on Thursday 13 February 2025. Please respond as per the instructions within the document.
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=788669.
(SC Ref:788669)