- Scope of the procurement
- Lot 1A. Translation of English into Community languages
- Lot 2A. Creation of Information for People with Learning Disabilities
- Lot 3A. Transcription Services for Blind and Visually Impaired People
- Lot 4A. Provision of spoken language interpreters, including face to face, via telephone- booked and on-demand, 2 & 3 way video booked and on-demand
- Lot 5A. Interpretation and Translation Services for D/deaf and Deafblind people, to include-face to face interpretation, including 2 & 3 way video booked and on demand, Speech to text, English into BSL video
- Lot 1B. Translation of English into Community languages
- Lot 2B. Creation of Information for People with Learning Disabilities
- Lot 3B. Transcription Services for Blind and Visually Impaired People
- Lot 4b. Provision of spoken language interpreters, including face to face, via telephone- booked and on-demand, 2 & 3 way video booked and on-demand
- Lot 5B. Interpretation and Translation Services for D/deaf and Deafblind people, to include-face to face interpretation, including 2 & 3 way video booked and on demand, Speech to text, English into BSL video
Section one: Contracting authority
one.1) Name and addresses
NHS Liverpool Clinical Commissioning Group
2 Renshaw Street
Liverpool
L1 2SA
Contact
Greg Reide
Telephone
+44 1612123701
Country
United Kingdom
NUTS code
UKD7 - Merseyside
Internet address(es)
Main address
https://www.liverpoolccg.nhs.uk/
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=36140&B=NHSSBS
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=36140&B=NHSSBS
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Framework Agreement for the Provision of Translation and Interpretation Services
two.1.2) Main CPV code
- 79540000 - Interpretation services
two.1.3) Type of contract
Services
two.1.4) Short description
NHS Liverpool Clinical Commissioning Group is establishing single supplier Framework Agreement for the provision of Translation, Interpretation and Transcription service across ten procurement Lots.
The Framework Agreements and Call Off Agreements made under them will provide services to healthcare providers across the Liverpool, wider Merseyside and Cheshire health and care system.
two.1.5) Estimated total value
Value excluding VAT: £18,700,000
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
Translation of English into Community languages
Lot No
1A
two.2.2) Additional CPV code(s)
- 79530000 - Translation services
two.2.3) Place of performance
NUTS codes
- UKD7 - Merseyside
two.2.4) Description of the procurement
The provision of high quality translation services from English in to community languages including:-
Translation of written material to be translated from one language to another as text;
Transcription of audio files, tapes/discs and other electronic media into written and/or electronic text documents in the same or different languages;
Maintenance of, and providing access for Contracting Authorities, to an online library of translated materials produced in relation to this contract.
Call off contracts awarded under the framework will provide services to:
NHS providers in primary care, secondary and tertiary care, mental health and community care, NHS commissioners and local government.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £8,000,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
48
This contract is subject to renewal
Yes
Description of renewals
The Lot 1A Framework Agreement will have an initial term which will, unless
terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024
The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Creation of Information for People with Learning Disabilities
Lot No
2A
two.2.2) Additional CPV code(s)
- 22100000 - Printed books, brochures and leaflets
- 32321300 - Audio-visual materials
two.2.3) Place of performance
NUTS codes
- UKD7 - Merseyside
two.2.4) Description of the procurement
The services will include conversion of information provided by the Contracting Authorities into high quality information in formats accessible to people with Learning Disabilities. This will include:-
Creating Easy Read documents from written material;
Creating audio/videos or other appropriate communication resources where appropriate to meet objectives;
Advising and liaising with Contracting Authorities on the most appropriate approach to conveying the necessary information to people in alternative formats.
Maintaining and providing access to Contracting Authorities, an online library of Easy Read and other accessible materials produced for the contract.
Call off contracts awarded under the framework will provide services to:
NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
48
This contract is subject to renewal
Yes
Description of renewals
The Lot 2A Framework Agreement will have an initial term which will, unless
terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024.
The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Transcription Services for Blind and Visually Impaired People
Lot No
3A
two.2.2) Additional CPV code(s)
- 22100000 - Printed books, brochures and leaflets
- 32321300 - Audio-visual materials
two.2.3) Place of performance
NUTS codes
- UKD7 - Merseyside
two.2.4) Description of the procurement
The service will include the provision of high quality information in accessible formats for blind and partially sighted people, and people with dual sensory loss including (but not limited to):-
Transcribe or arrange for material to be transcribed from English into Braille providing paper copies as required;
Creation of audio files, tapes and other electronic media from written and/or electronic text documents in English (eg MP3, DAISY)
Creation of electronic documents that are accessible for screen magnification/readers from written and/or electronic text documents in English
Creation of documents in modified print / large print / in electronic formats to meet accessibility needs from written and/or electronic text documents in English
Maintaining and providing access to Contracting Authorities an online library of relevant materials produced for this contract.
Call off contracts awarded under the framework will provide services to:
NHS providers in primary, secondary, mental health and community care, NHS commissioners and local government.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
48
This contract is subject to renewal
Yes
Description of renewals
The Lot 3A Framework Agreement will have an initial term which will, unless
terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024.
The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Provision of spoken language interpreters, including face to face, via telephone- booked and on-demand, 2 & 3 way video booked and on-demand
Lot No
4A
two.2.2) Additional CPV code(s)
- 79540000 - Interpretation services
two.2.3) Place of performance
NUTS codes
- UKD7 - Merseyside
two.2.4) Description of the procurement
The purpose of this service is to provide high quality interpretation and sight translation services in healthcare. Services are required via the following means of delivery:-
Face to Face
Telephone
2 and 3 way video-booked and on demand
The successful bidder will be required to provide interpreter services and bookings 24 hours a day 7 days a week.
Call off contracts awarded under the framework will provide services to:
NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
48
This contract is subject to renewal
Yes
Description of renewals
The Lot 4A Framework Agreement will have an initial term which will, unless
terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024.
The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Interpretation and Translation Services for D/deaf and Deafblind people, to include-face to face interpretation, including 2 & 3 way video booked and on demand, Speech to text, English into BSL video
Lot No
5A
two.2.2) Additional CPV code(s)
- 79540000 - Interpretation services
- 32321300 - Audio-visual materials
two.2.3) Place of performance
NUTS codes
- UKD7 - Merseyside
two.2.4) Description of the procurement
The service will provide high quality D/deaf and Deafblind interpretation and translation services in healthcare including British Sign Language (BSL) interpreters, sign supported English (SSE) interpreters, deaf blind interpreters, translation of written English into BSL videos, note-takers, electronic note takers, lipspeakers, deaf interpreters, speech to text reporters and other country sign language interpreters (e.g. American Sign Language) on occasion.
The successful bidder will be required to provide interpreter services and bookings 24 hours a day 7 days a week.
Interpreter services are required via the following means of delivery:-
Face to face in person
2 & 3 way video booked and on-demand
Speech to text
Translation of written English into BSL video.
Call off contracts awarded under the framework will provide services to:
NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
48
This contract is subject to renewal
Yes
Description of renewals
The Lot 5A Framework Agreement will have an initial term which will, unless
terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024.
The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Translation of English into Community languages
Lot No
1B
two.2.2) Additional CPV code(s)
- 79530000 - Translation services
two.2.3) Place of performance
NUTS codes
- UKD74 - Wirral
- UKD6 - Cheshire
two.2.4) Description of the procurement
The provision of high quality translation services from English in to community languages including:-
Translation of written material to be translated from one language to another as text;
Transcription of audio files, tapes/discs and other electronic media into written and/or electronic text documents in the same or different languages;
Maintenance of, and providing access for Contracting Authorities, to an online library of translated materials produced in relation to this contract.
Call off contracts awarded under the framework will provide services to:
NHS providers in primary care, secondary and tertiary care, mental health and community care, NHS commissioners and local government.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
48
This contract is subject to renewal
Yes
Description of renewals
The Lot 1A Framework Agreement will have an initial term which will, unless
terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024
The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Creation of Information for People with Learning Disabilities
Lot No
2B
two.2.2) Additional CPV code(s)
- 22100000 - Printed books, brochures and leaflets
- 32321300 - Audio-visual materials
two.2.3) Place of performance
NUTS codes
- UKD74 - Wirral
- UKD6 - Cheshire
two.2.4) Description of the procurement
The services will include conversion of information provided by the Contracting Authorities into high quality information in formats accessible to people with Learning Disabilities. This will include:-
Creating Easy Read documents from written material;
Creating audio/videos or other appropriate communication resources where appropriate to meet objectives;
Advising and liaising with Contracting Authorities on the most appropriate approach to conveying the necessary information to people in alternative formats.
Maintaining and providing access to Contracting Authorities, an online library of Easy Read and other accessible materials produced for the contract.
Call off contracts awarded under the framework will provide services to:
NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
48
This contract is subject to renewal
Yes
Description of renewals
The Lot 2B Framework Agreement will have an initial term which will, unless
terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024.
The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Transcription Services for Blind and Visually Impaired People
Lot No
3B
two.2.2) Additional CPV code(s)
- 32321300 - Audio-visual materials
- 22100000 - Printed books, brochures and leaflets
two.2.3) Place of performance
NUTS codes
- UKD74 - Wirral
- UKD6 - Cheshire
two.2.4) Description of the procurement
The service will include the provision of high quality information in accessible formats for blind and partially sighted people, and people with dual sensory loss including (but not limited to):-
Transcribe or arrange for material to be transcribed from English into Braille providing paper copies as required;
Creation of audio files, tapes and other electronic media from written and/or electronic text documents in English (eg MP3, DAISY)
Creation of electronic documents that are accessible for screen magnification/readers from written and/or electronic text documents in English
Creation of documents in modified print / large print / in electronic formats to meet accessibility needs from written and/or electronic text documents in English
Maintaining and providing access to Contracting Authorities an online library of relevant materials produced for this contract.
Call off contracts awarded under the framework will provide services to:
NHS providers in primary, secondary, mental health and community care, NHS commissioners and local government.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
48
This contract is subject to renewal
Yes
Description of renewals
The Lot 3B Framework Agreement will have an initial term which will, unless
terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024.
The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Provision of spoken language interpreters, including face to face, via telephone- booked and on-demand, 2 & 3 way video booked and on-demand
Lot No
4b
two.2.2) Additional CPV code(s)
- 79530000 - Translation services
two.2.3) Place of performance
NUTS codes
- UKD74 - Wirral
- UKD6 - Cheshire
two.2.4) Description of the procurement
The purpose of this service is to provide high quality interpretation and sight translation services in healthcare. Services are required via the following means of delivery:-
Face to Face
Telephone
2 and 3 way video-booked and on demand
The successful bidder will be required to provide interpreter services and bookings 24 hours a day 7 days a week.
Call off contracts awarded under the framework will provide services to:
NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
48
This contract is subject to renewal
Yes
Description of renewals
The Lot 4B Framework Agreement will have an initial term which will, unless
terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024.
The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Interpretation and Translation Services for D/deaf and Deafblind people, to include-face to face interpretation, including 2 & 3 way video booked and on demand, Speech to text, English into BSL video
Lot No
5B
two.2.2) Additional CPV code(s)
- 79540000 - Interpretation services
- 32321300 - Audio-visual materials
two.2.3) Place of performance
NUTS codes
- UKD74 - Wirral
- UKD6 - Cheshire
two.2.4) Description of the procurement
The service will provide high quality D/deaf and Deafblind interpretation and translation services in healthcare including British Sign Language (BSL) interpreters, sign supported English (SSE) interpreters, deaf blind interpreters, translation of written English into BSL videos, note-takers, electronic note takers, lipspeakers, deaf interpreters, speech to text reporters and other country sign language interpreters (e.g. American Sign Language) on occasion.
The successful bidder will be required to provide interpreter services and bookings 24 hours a day 7 days a week.
Interpreter services are required via the following means of delivery:-
Face to face in person
2 & 3 way video booked and on-demand
Speech to text
Translation of written English into BSL video.
Call off contracts awarded under the framework will provide services to:
NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
48
This contract is subject to renewal
Yes
Description of renewals
The Lot 5B Framework Agreement will have an initial term which will, unless
terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024.
The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
26 March 2021
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
26 March 2021
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
It is envisaged that the Lot 1A, 2A, 3A, 4A and 5A Framework Agreements encompassing all Lots, once established, will be used by the public sector bodies listed below:
NHS Liverpool Clinical Commissioning Group
NHS South Sefton Clinical Commissioning Group
NHS Southport and Formby Clinical Commissioning Group
Liverpool City Council
Mersey Care NHS Foundation Trust
Liverpool Heart & Chest NHS Trust
Alder Hey Children’s Hospital NHS Foundation Trust
Liverpool Women’s Hospital NHS Foundation Trust
Liverpool University Teaching Hospitals NHS Foundation Trust
The Walton Centre NHS Foundation Trust
Clatterbridge Cancer Centre NHS Foundation Trust
The Framework Agreements may also be used by non-Contracting Authorities to place Call Off Agreements:
Primary Care 24 (Merseyside) Limited
It is envisaged that the Lot 1B, 2B, 3B, 4B and 5B Framework Agreements encompassing all Lots, once established, will be used by the public sector bodies listed below:
NHS Warrington Clinical Commissioning Group
NHS Halton Clinical Commissioning Group
Countess of Chester NHS Foundation Trust
Mid Cheshire Hospitals NHS Foundation Trust
Cheshire and Wirral Partnership NHS Foundation Trust
Wirral Community Health NHS Foundation Trust
Bridgewater Community Healthcare NHS Foundation Trust
The Framework Agreements shall be accessible to the above named organisations whether procuring themselves, or on behalf of other such named organisations, or procuring together as members of any joint procurement.
Any contract(s) awarded under any Lot may be entered into by or for the benefit of any one or more of the bodies listed above including any successor bodies (including through the merger of two or more organisations) who perform the same or similar functions as any of the bodies listed.
six.4) Procedures for review
six.4.1) Review body
High Court of England, Wales and Northern Ireland
Strand
London
WC2A 2LL
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
The Open procedure includes a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to bidders. This period allows unsuccessful bidders to seek further debriefing from the contracting authority before the contract is entered into. Such information should be requested from NHS Liverpool Clinical Commissioning Group. If an appeal regarding the award of a contract has not been successfully resolved the Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly.