Section one: Contracting authority
one.1) Name and addresses
Cardiff University
Procurement Services, The Spark Building, 3rd Floor, Maindy Road
Cardiff
CF24 4HQ
Telephone
+44 2920879648
Country
United Kingdom
NUTS code
UKL - Wales
Internet address(es)
Main address
http://www.cardiff.ac.uk/business/why-work-with-us/for-suppliers
Buyer's address
https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0258
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Canopi indemnity insurance
Reference number
CU.1836.AR
two.1.2) Main CPV code
- 66512220 - Medical insurance services
two.1.3) Type of contract
Services
two.1.4) Short description
Cardiff University is looking to purchase medical indemnity insurance for the Doctor Advisors (DAs) who sub-contract for the Canopi service which sits in School of Medicine, Division of Psychological Medicine and Clinical Neurosciences, Cardiff University.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 66512220 - Medical insurance services
two.2.3) Place of performance
NUTS codes
- UKL22 - Cardiff and Vale of Glamorgan
two.2.4) Description of the procurement
Cardiff University is looking to purchase medical indemnity insurance for the Doctor Advisors (DAs) who sub-contract for the Canopi service which sits in School of Medicine, Division of Psychological Medicine and Clinical Neurosciences, Cardiff University.
This medical indemnity insurance needs to include:
- Medical Indemnity cover for 20 DAs
- Retrospective medical indemnity cover for up to 20 DAs
The indemnity cover may be provided on either a ‘claims made’ or ‘occurrence based’ basis.
It is important that any cover is acceptable to the providers of any personal medical indemnity cover that the DAs may have in place for their other medical work (provided by the MPS, MDU and MDDUS). The Canopi service is directly funded by Welsh Government and administered by Cardiff University. Cardiff University offers a level of corporate professional indemnity and covers those employed directly by the University.
Service Information
Canopi (formerly known as Health for Health Professionals Wales) is a confidential and free, mental health and wellbeing support service available to NHS and Social Care staff working in Wales. Canopi does not provide emergency or crisis support.
Around 3500-4000 clients self-refer to the Canopi service each year. The majority of clients presenting to Canopi do so with subclinical, mild or moderate presentations.
All clients wishing to access the service complete a self-referral form on our website and then complete baseline measures (GAD-7, PHQ-9 and WSAS) following which they have a telephone triage assessment with one of our DAs. The DA discusses with the client their current situation and signposts the client to the most appropriate form of support. All clients are provided written information relating to confidentiality, the privacy notice and use of personal data as they relate to Canopi. As Canopi does not provide emergency or crisis support, all clients are provided with written information detailing how to access emergency services, crisis support, and other immediate sources of support. The senior management team are available (directly or via the helpdesk) to respond to any serious concerns that arise about any clients who have accessed the service.
Doctor Advisors
The Canopi service has 20 Doctor Advisors who subcontract their services to provide triage calls between 9am and 9pm Monday to Friday. DAs work between one and five half-day sessions a week. Each half-day sessions includes 3 client telephone triage calls.
The Doctor Advisor triage assessment appointment provides a confidential environment to enable disclosure of the mental health and wellbeing concerns of clients. The triage is constructed around a supportive, empathetic conversation and does not constitute a full clinical assessment. The DA collects sufficient information to be able to safely sign-post clients to the most appropriate onward service option. Doctor Advisors keep notes of their interactions with clients. These notes will not form part of the lifelong electronic patient health record
No clinical management plan is formulated by the DA and no treatment, prescribing, legal advice or counselling is undertaken. Doctor Advisors do not offer follow-up appointments or provide continuity of care. Doctor advisors are required to be registered medical practitioners with the GMC but are not required to have a license to practice. The purpose of undertaking a triage assessment is for the DA to co-produce (between the client and Doctor Advisor) an onward signposting plan. It has been determined that a license to practice is not required to fulfil this role
The DAs attend training sessions (virtual and face to face for induction and training with senior doctor advisors, other members of the service team and external agencies) and engage with the mentoring and support offered by the senior doctor advisors.
two.3) Estimated date of publication of contract notice
1 August 2025
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
(WA Ref:147756)