Section one: Contracting authority
one.1) Name and addresses
capitalEsourcing
61 Victoria Street
London
SW1E 6PQ
Country
United Kingdom
NUTS code
UK - UNITED KINGDOM
Internet address(es)
Main address
https://www.westminster.gov.uk/
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Assisted Services hub
Reference number
P851
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
WCC intends to award a contract for the provision of a range of customer services and associated technology in 2021. It is envisaged that the requirements will comprise the delivery of customer services with a multi-channel approach that optimises the customer’s ability to self-serve. The Council is using some core technologies and already has multiple projects in train at various stages of development. We would prefer the service provider to work in partnership with the Council using these core technologies set out in the ‘Technology’ section below to deliver the service.
Reference: itt_WCC_14086 Assisted Services hub
two.1.5) Estimated total value
Value excluding VAT: £2,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 32400000 - Networks
- 32500000 - Telecommunications equipment and supplies
- 48000000 - Software package and information systems
- 64210000 - Telephone and data transmission services
two.2.3) Place of performance
NUTS codes
- UK - UNITED KINGDOM
two.2.4) Description of the procurement
Contact contre: A new assisted services hub model for customer services to be delivered through a combination of technologies and people.
The scope of requirements and nature of procurement will be informed by the information gathered through this early market engagement exercise
two.3) Estimated date of publication of contract notice
4 May 2021
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
To participate in the market engagement, please click the link below.
https://www.capitalesourcing.com/web/login.shtml and search for
itt_WCC_14086 Assisted Services hub
Kindly answer as many of the questions as possible to provide us with valuable information and insight which would be used to shape the scope of service, the specifications and final lot configurations
If you are not registered on Westminster City Council's capitalEsourcing e-tendering portal, but would like to participate in the market engagement , please use the link below and follow the on-screen registration instructions. https://www.capitalesourcing.com/web/login.shtml