Section one: Contracting authority
one.1) Name and addresses
Torus62 Limited
Helena Central, 4 Corporation Street
St Helens
WA9 1LD
Contact
Kate Ryan
Telephone
+44 1744417842
Country
United Kingdom
Region code
UKD - North West (England)
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.delta-esourcing.com/tenders/UK-UK-St-Helens:-Benefit-services./A9BG7T635Z
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://www.delta-esourcing.com/tenders/UK-title/A9BG7T635Z
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Welfare Benefits, Debt and Budgeting Advice Services
two.1.2) Main CPV code
- 75310000 - Benefit services
two.1.3) Type of contract
Services
two.1.4) Short description
Torus is looking to appoint a suitably experienced supplier to provide Welfare Benefits, Debt and Budgeting Advisory Services to Torus Tenants and their households.
two.1.5) Estimated total value
Value excluding VAT: £1,160,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
Main site or place of performance
NORTH WEST (ENGLAND)
two.2.4) Description of the procurement
Torus are looking to appoint a suitably experienced supplier to provide Welfare Benefits, Debt and Budgeting Advisory Services to Torus Tenants and their households. This service is currently carried out by a mix of our in-house Financial Inclusion Team and outsourced contract.
Prevention, education and awareness campaigns for staff and customers also need to be part of the provision, especially when there is a change to benefits or new legislation which will impact customers. Monthly update bulletins of any changes to welfare reform and debt will be required to share with Torus colleagues and stakeholders.
Torus’ customers comprise of individuals and families who need help with welfare benefits advice, debt advice and budgeting advice. 20% are customer self-referrals via Torus’ contact centre or website, whilst the majority i.e. 80% of referrals are received from staff members within the wider Torus Group or by staff from partner agencies working with Torus customers.
For the first two years of the contract there will be approximately 3,500 referrals per annum, split between welfare benefits advice, debt advice and budgeting advice.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60
Cost criterion - Name: Cost / Weighting: 40
two.2.6) Estimated value
Value excluding VAT: £1,160,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/A9BG7T635Z
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
2 March 2023
Local time
4:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until: 1 May 2023
four.2.7) Conditions for opening of tenders
Date
2 March 2023
Local time
4:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-St-Helens:-Benefit-services./A9BG7T635Z" target="_blank">https://www.delta-esourcing.com/tenders/UK-UK-St-Helens:-Benefit-services./A9BG7T635Z
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/A9BG7T635Z" target="_blank">https://www.delta-esourcing.com/respond/A9BG7T635Z
GO Reference: GO-2023131-PRO-22008164
six.4) Procedures for review
six.4.1) Review body
Torus62 Limited
St Helens
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
Golden Gates Housing
Bank House
Warrington
WA1 1RH
Telephone
+44 1925452409
Country
United Kingdom