Section one: Contracting authority
one.1) Name and addresses
NHS England
Quarry House
Leeds
LS2 7UE
Contact
Russell Greenwood
Country
United Kingdom
NUTS code
UKE - Yorkshire and the Humber
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Compassionate conversations training
two.1.2) Main CPV code
- 80000000 - Education and training services
two.1.3) Type of contract
Services
two.1.4) Short description
Our intention is to commission a training course that will be offered to front line, patient facing NHS staff, to equip them with the skills they need to handle challenging situations with compassion, whilst ensuring they feel able to look after their own wellbeing if needed.
This training programme is being commissioned in two Lots, with 7,000 places (specifically targeted at primary care staff) being requested in Lot 1, and 14,000 places (targeted at NHS staff working in hospitals, trusts and community care) being requested in Lot 2.
The estimated contract value below is including extensions which are subject to budget approval and the outcome of the evaluation of the programme. The capped contract value for the initial contract term specified in the procurement documents for both lot 1 and 2 combined is £1,500,000.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £3,000,000
two.2) Description
two.2.1) Title
Lot 1 - Support for colleagues working specifically in primary care
Lot No
1
two.2.2) Additional CPV code(s)
- 80000000 - Education and training services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Our intention is to commission a training course that will be offered to front line, patient facing NHS staff, to equip them with the skills they need to handle challenging situations with compassion, whilst ensuring they feel able to look after their own wellbeing if needed. This training programme is being commissioned in two Lots, with 7,000 places (specifically targeted at primary care staff) being requested in Lot 1, and 14,000 places (targeted at NHS staff working in hospitals, trusts and community care) being requested in Lot 2. We would anticipate the training programme will run daily, with facilitators hosting multiple sessions for colleagues to attend. We would seek your views on the number of delegates per session.
It is intended that delegates who complete the programme will leave with skills and techniques that they feel confident in using, when dealing with difficult conversations. Delegates will also leave with a broader understanding of the national health and wellbeing support offers available to them, should they need to seek support.
Lot 1 – Support for colleagues working specifically in primary care (7,000 places minimum)
• Access to a minimum of 7,000 training places available at national level, to be delivered by a trained facilitator (this would be broken down into 1,000 places per NHS E&I region)
• To be delivered by 31 March 2022
• To be offered to all colleagues providing NHS commissioned primary care services (and therefore will include roles such as the personalised care roles within general practice, pharmacy roles, dentistry and optometry roles)
• To be offered virtually, with an option for a dedicated number of sessions to be offered face to face if required
• To offer an element of simulation training (which may be delivered face to face or virtually but should align with the HEE description of simulation based activities and HEE national framework for simulation based education)
• To be evidence based and incorporate a robust evaluation, using appropriate evaluation methodology based on a suitable theoretical approach, a range of data collection and reporting
two.2.5) Award criteria
Quality criterion - Name: Technical / Weighting: 70
Cost criterion - Name: Cost / Weighting: 30
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 2 – Support for colleagues working across the wider NHS
Lot No
2
two.2.2) Additional CPV code(s)
- 80000000 - Education and training services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Our intention is to commission a training course that will be offered to front line, patient facing NHS staff, to equip them with the skills they need to handle challenging situations with compassion, whilst ensuring they feel able to look after their own wellbeing if needed. This training programme is being commissioned in two Lots, with 7,000 places (specifically targeted at primary care staff) being requested in Lot 1, and 14,000 places (targeted at NHS staff working in hospitals, trusts and community care) being requested in Lot 2.
It is intended that delegates who complete the programme will leave with skills and techniques that they feel confident in using when dealing with difficult conversations. Delegates will also leave with a broader understanding of the national health and wellbeing support offers available to them, should they need to seek support.
Lot 2 – Support for colleagues working across the wider NHS
• Access to a minimum of 14,000 training places available at national level, to be delivered by a trained facilitator (this would be broken down into 2,000 places per NHS E&I region)
• To be delivered by 31 March 2022
• To be offered to all colleagues providing NHS commissioned services (and therefore to include roles such as estates and technology, linen and cleaning services, porters and security, as well as roles such as mental health staff, admin and clerical staff and clinical staff)
• To be offered virtually, with an option for a dedicated number of sessions to be offered face to face if required
• To offer an element of simulation training (which may be delivered face to face or virtually but should align with the HEE description of simulation based activities and HEE national framework for simulation based education)
• To be evidence based and incorporate a robust evaluation, using appropriate evaluation methodology based on a suitable theoretical approach, a range of data collection and reporting
two.2.5) Award criteria
Quality criterion - Name: Technical / Weighting: 70
Cost criterion - Name: Price / Weighting: 30
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-024962
Section five. Award of contract
Contract No
1
Lot No
1
Title
Lot 1 - Support for colleagues working specifically in primary care
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
20 December 2021
five.2.2) Information about tenders
Number of tenders received: 8
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received by electronic means: 8
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
escalla
170 Shepherdess Walk
London,
N1 7JL
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £600,000
Total value of the contract/lot: £1,186,375
Section five. Award of contract
Contract No
2
Lot No
2
Title
Lot 2 – Support for colleagues working across the wider NHS
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
20 December 2021
five.2.2) Information about tenders
Number of tenders received: 8
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received by electronic means: 8
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
escalla
170 Shepherdess Walk
London,
N1 7JL
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £900,000
Total value of the contract/lot: £1,186,375
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
The High Court
Strand
London
WC2A 2LL
generaloffice@administrativecourtoffice.justice.gov.uk
Country
United Kingdom
Internet address
https://www.gov.uk/courts-tribunals
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
10 day standstill period
six.4.4) Service from which information about the review procedure may be obtained
NHS England
Quarry House
Leeds
LS2 7UE
Country
United Kingdom