Scope
Description
Sport Wales is seeking to commission a suitably qualified and experienced partner to help us develop a comprehensive understanding of the services we provide, including how they connect and perform. We want to establish a clear, organisation-wide view of our services to identify where things are working well, where duplication or gaps exist, and where improvements could deliver the greatest benefit. This work will involve defining and mapping our services to create a shared and visual understanding of how they fit together. It should support us to move from a reactive to a more strategic, proactive position - enabling the Digital and Service Design Team and Sport Wales more broadly to make informed decisions about which services to prioritise, invest in, and improve. Through this commission, we aim to produce an artefact or suite of artefacts that collectively form a service map or catalogue of services. This will help the organisation to see and communicate the impact of its services, understand the relationships between them, and maintain a live picture of how the service landscape evolves over time. Bringing together both operational and strategic perspectives, the overarching objective of this commission is to develop a clear and shared understanding of Sport Wales’ services and how they collectively contribute to delivering impact across the organisation. These objectives will help Sport Wales move from a reactive to proactive service improvement – grounded in a clear service landscape, supported by a consistent taxonomy, mapped services, and completed service cards - to shape future priorities, inform planning, and strengthen decision-making at all levels.
Total value (estimated)
- £60,000 excluding VAT
- £72,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 23 March 2026 to 24 July 2026
- 4 months, 2 days
Main procurement category
Services
CPV classifications
- 73000000 - Research and development services and related consultancy services
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
Contract locations
- UKL - Wales
Participation
Conditions of participation
Suppliers must demonstrate: Proven and demonstrable expertise in service mapping, cataloguing, and developing parent-child service taxonomies for complex public body, non-profit, or sport organisations. A track record of facilitating workshops and collaborative activities with diverse stakeholder groups, including operational staff, subject-matter experts [e.g., finance, governance, technology solutions], and senior leadership. Demonstrable experience measuring and presenting service performance and impact, using a range of quantitative and qualitative indicators [e.g., financial, participation, performance, demand, user experience]. Ability to translate complex systems and services into clear, actionable visuals and artefacts, including service maps, catalogues, and accessible documentation suitable for non-technical audiences. Evidence of delivering sustainable outputs, where artefacts [maps, taxonomies, templates] were successfully adopted and maintained independently by the client organisation. Experience using data-informed design approaches, drawing on existing evidence insight and performance data. Robust approaches to handling sensitive information, with data-governance practices compliant with the Data Protection Act 2018 and UK GDPR. Strong written and verbal communication skills, including experience producing clear final reports, executive-level presentations, and practical recommendations for next steps.
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
13 February 2026, 5:00pm
Tender submission deadline
22 February 2026, 11:59pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Quality | Quality | 80.00% |
| Commercial | Price | 20.00% |
Procedure
Procedure type
Below threshold - open competition
Documents
Associated tender documents
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=357087
Tender Document - Welsh
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=357088
Tender Document - English
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=357089
Form of Tender - Welsh
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=357092
Form of Tender - English
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=357093
Project Requirements - Welsh
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=357094
Project Requirements - English
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=357095
Commercial Response - Welsh
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=357096
Commercial Response - English
Contracting authority
Sport Wales
- Charity Commission (England and Wales): 524477
Sport Wales National Centre
Cardiff
CF11 9SW
United Kingdom
Region: UKL22 - Cardiff and Vale of Glamorgan
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales