Section one: Contracting authority
one.1) Name and addresses
South Central Ambulance Service NHS Foundation Trust
Unit 7 & 8 Talisman Business Centre, Talisman Road
Bicester
OX26 6HR
Contact
Chris Keenleyside
Telephone
+44 7977376537
Country
United Kingdom
NUTS code
UKJ - South East (England)
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://health-family.force.com/s/Welcome
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://health-family.force.com/s/Welcome
Tenders or requests to participate must be submitted to the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://health-family.force.com/s/Welcome
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Tender for Computer-Aided Dispatch System For South Central Ambulance Service and Isle of Wight Ambulance Service 999 Operations
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
South Central Ambulance Service Foundation Trust is looking to procure a Commercial Off The Shelf (COTS) Computer-Aided Dispatch (CAD) system for its 999 operations. The system will also be used by the Isle of Wight Ambulance Service, as a service recipient as per the Terms and Condition for this procurement.
two.1.5) Estimated total value
Value excluding VAT: £8,780,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72260000 - Software-related services
- 44316400 - Hardware
- 85143000 - Ambulance services
two.2.3) Place of performance
NUTS codes
- UKJ - South East (England)
two.2.4) Description of the procurement
South Central Ambulance Service NHS Foundation Trust (SCAS) is managing this procurement and will be the primary Buyer. The Isle of Wight Ambulance Service (IWAS) is a Service Recipient (as defined in the Mid Tier Terms and Conditions being used in this procurement).
SCAS is looking for a COTS solution not a development product. For the avoidance of doubt, tenderers must have:-
an emergency CAD system in operation with a UK ambulance service at
the point of bidding.
A COTS product ready for use by a UK ambulance service at the point of bidding, and which meets our requirements.
The tender process will be run according to the Public Contracts Regulations 2015 and be governed by selecting the Most Economically Advantageous Tender, balancing the technical capabilities and service offering against the cost of each system.
We wish to complete a successful process which attracts competition in order to achieve value for money for SCAS.
The aim of the procurement is to:
Procure a comprehensive and intuitive system that allows users to easily input and access information and carry out their functions effectively e.g.:
record patient details
progress the triage pathways of a call
ensure that, where relevant, a resource can be dispatched to the location provided by the caller
and enable effective audits and investigations via a full audit trail and easy-to-access historical information.
Ensure continuing integration with other services and systems provided and used by the Authority e.g.
transfers of callers and records to and from NHS 111
clinical applications used by front line 999 crews for patient treatment;
Ordnance Survey (OS), Terrafix, Personal Demographic Service (PDS) etc.
Have a supplier who will work with SCAS to deliver the full benefits of the solution, including continuous improvement and investment in the solution for the duration of the contract.
Achieve a managed service and move towards cloud hosting over the lifetime of the contract, in line with the NHS Cloud First policy.
Work towards achieving greater integration between all service line systems in NHS 999, NHS 111 and the non-emergency Patient Transport Service (PTS).
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £8,780,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
72
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
Please refer to document 12 Pricing Table and the Optional Tab
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
This Procurement is for five years with an option to extend for a further year.
All the ITT documents can be accessed after on registering on the portal.
Please complete all the hardcopy documents as set out in the tender. These documents must be fully completed and uploaded as part of your tender submission. Failure to submit all such documents will lead to your bid being deemed to be non compliant.
Please ensure that you leave sufficient time to upload and submit your tender before the deadline stated in this notice. Late bids will not be evaluated.
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
18 March 2024
Local time
11:00am
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until: 30 September 2024
four.2.7) Conditions for opening of tenders
Date
18 March 2024
Local time
11:00am
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic invoicing will be accepted
six.4) Procedures for review
six.4.1) Review body
South Central Ambulance Service NHS Foundation Triust
7-8 Talisman Business Centre
Bicester
OX26 6HR
Country
United Kingdom