Scope
Reference
DN802893
Description
The London Borough of Waltham Forest seeks to procure a Digital Social Care Records (DSCR) system to replace paper-based records and improve governance, compliance, and care quality across its in-house services. The system will support the Dementia Hub service. The Dementia Hub, based in Leyton, is a support service for people living with dementia in their own homes in Waltham Forest. Group sessions take place at the Hub whilst other service users have a one-to-one visit in their own homes. The service is designed to enhance wellbeing, maintain independence, and offer peer support and feedback opportunities for users and carers. The DSCR system must enable accurate, timely, and secure recording of care activities, support regulatory compliance, and enhance operational efficiency.
Total value (estimated)
- £1 excluding VAT
- £1 including VAT
Below the relevant threshold
Contract dates (estimated)
- 1 May 2026 to 30 April 2029
- Possible extension to 30 April 2031
- 5 years
Description of possible extension:
The contract may be extended for up to two additional periods of 12 months each.
Options
The right to additional purchases while the contract is valid.
The buyer has the option to extend the contract duration.
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
- 85000000 - Health and social work services
Contract locations
- UK - United Kingdom
Participation
Conditions of participation
Details are specified in the ITQ document.
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
2 February 2026, 5:00pm
Tender submission deadline
8 February 2026, 11:30pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | This criterion assesses the extent to which suppliers meet the defined requirements (business and technical) and responses to method statements. Details are specified in the ITQ document. |
Quality | 90.00% |
| Price | This criterion assesses the suppliers price. Details are specified in the ITQ document. |
Price | 10.00% |
Procedure
Procedure type
Below threshold - open competition
Contracting authority
London Borough of Waltham Forest
- Public Procurement Organisation Number: PPJN-6757-NZZZ
Waltham Forest Town Hall
Walthamstow
E17 4JF
United Kingdom
Contact name: Ashley Heslop
Telephone: 02084963000
Email: ashley.heslop@walthamforest.gov.uk
Website: http://www.walthamforest.gov.uk/
Region: UKI53 - Redbridge and Waltham Forest
Organisation type: Public authority - sub-central government