Scope
Description
Network Rail are investigating the potential to procure a portfolio-wide remote condition monitoring (RCM) solution for our passenger facing lifts (1379) that delivers reliable, real-time data and integrated emergency communication. Our current system has proven unreliable and costly to upgrade, with persistent issues such as inconsistent data reporting and dependency on complex phone line connections managed by third parties. These limitations lead to prolonged fault diagnosis, increased downtime, and a poorer passenger experience. Our objective is to replace this fragmented approach with a single, standardised solution that simplifies communications, accelerates fault resolution, and supports data-driven maintenance through integration with existing platforms like salesforce. This will improve reliability, enhance safety, and provide customers with confidence in live lift information while reducing operational complexity and cost.
Key requirements:
RCM that has the ability to interface with any lift controller type
Provision of an API feed that can be integrated with Network Rail's downstream systems
24/7 support of the data feed
Monitoring of autodialler status with the ability to test this connection as required or at regular intervals
Provision of lift fault alerts in real time through the RCM system
Total value (estimated)
- £1,500,000 excluding VAT
- £1,800,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 9 February 2026 to 31 March 2027
- Possible extension to 31 March 2028
- 2 years, 1 month, 20 days
Main procurement category
Goods
CPV classifications
- 42416100 - Lifts
Contract locations
- UK - United Kingdom
Engagement
Engagement deadline
20 January 2026
Engagement process description
We are looking for a system that can be used across all lift types and brands - data output must be accessable by NR's 3rd parties as required - there must be no limit to future access of data, albeit via licensing if required.
Suppliers must be able to support monitoring via a portal, with NR/Selected partners ability to access also.
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
21 January 2026
Procedure
Special regime
Utilities
Contracting authority
NETWORK RAIL INFRASTRUCTURE LIMITED
- Public Procurement Organisation Number: PNZN-9524-VCQJ
Waterloo General Office
London
SE1 8SW
United Kingdom
Region: UKI45 - Lambeth
Organisation type: Public authority - central government