Section one: Contracting authority/entity
one.1) Name and addresses
Network Rail Infrastructure Ltd
1 Eversholt Street
London
NW1 2DN
Telephone
+44 1908781000
Country
United Kingdom
NUTS code
UK - UNITED KINGDOM
Internet address(es)
Main address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
National Contact Centre
two.1.2) Main CPV code
- 79512000 - Call centre
two.1.3) Type of contract
Services
two.1.4) Short description
Network Rail requires a National Contact Centre Service for the use of external stakeholders. This service also covers the Commercial Property Helpdesk. The service is 24/7, 365 days a year, 366 days in a leap year and covers telephony, live chat, email, letter processing and the management of Network Rail’s social media
Section six. Complementary information
six.6) Original notice reference
Notice number: 2021/S 000-000718
Section seven. Changes
seven.1.2) Text to be corrected in the original notice
Section number
IV.2.2
Place of text to be modified
Date
Instead of
Date
19 April 2021
Read
Date
15 February 2021