Section one: Contracting authority
one.1) Name and addresses
Cambridge City Council
Cambridge City Council, Guildhall
Cambridge
CB2 3QJ
Contact
Mr Jonathan Loneza
Jonathan.Loneza@cambridge.gov.uk
Telephone
+44 1223458178
Country
United Kingdom
Region code
UKH12 - Cambridgeshire CC
Internet address(es)
Main address
Buyer's address
https://procontract.due-north.com
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://procontract.due-north.com/Advert/Index?advertId=4ae8828d-90bb-ee11-8127-005056b64545
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Cambridge City Council - Comprehensive Housing Stock Management Software (PIN)
Reference number
DN708601
two.1.2) Main CPV code
- 50800000 - Miscellaneous repair and maintenance services
two.1.3) Type of contract
Services
two.1.4) Short description
Prior Information Notice (PIN): Procurement of Comprehensive Housing Stock Management Software
1. Introduction:
Cambridge City Council a public sector entity, is looking to engage with the market prior to a strategic procurement initiative that it may conduct to acquire a software solution for housing stock management.
We are issuing this Prior Information Notice (PIN) to notify potential suppliers in the market about our broad requirements.
2. Scope of Requirements:
We are seeking to engage with suppliers of a unified platform that comprehensively addresses the following key areas in housing stock management and its wider property portfolio:
2.1 Work Order Management:
• Efficient handling of work orders from initiation to completion.
• Streamlined collaboration among stakeholders, both internal and external.
• Single channel experience for residents beyond self-service, including requesting repairs and scheduling appointments.
• Dynamic Resource Scheduling facilitating fully mobile workforce.
• Suitable reporting to support the above, including employee productivity reporting – inc Voids
2.2 Voids Management:
• Streamlining key-to-key voids processes to minimise turnaround time.
• Implementation of strategies to reduce rent loss during void periods.
2.3 Compliance Management:
• Ensuring adherence to current and future regulatory requirements and compliance standards.
• Retaining control over property and assets data to maintain compliance with tracking systems.
Facilitate requirements of the Building Safety Act to enable safe building management, particularly in relationship to multi-contractor works
2.4 Inspections:
• Simplifying property inspections through an intuitive app-based system.
• Flagging and resolving issues promptly during inspections.
• Post-works inspection management
2.5 Resident Engagement:
• Offering an omni-channel experience that exceeds self-service expectations.
• Providing residents with tools for diagnostics, repairs, and appointment scheduling.
• Embedded into the customer journey an independent customer satisfaction portal that is in alignment with housing regulation requirements
• Clear resident management in relation to safeguarding, alerts and virtual training for supply chain to ensure corporate policy alignment
2.6 Supply Chain Management:
• Integrating supply chain management functionalities for seamless operations.
• Integrating live supply chain performance and compliance
• Flexible supply chain management
2.7. Diagnostics Tool:
• Implementation of a diagnostics tool to enhance troubleshooting and issue resolution efficiency.
• Ability for future API integration to enable proactive management of certain repairs processes and requirements.
2.8. Collaboration and Stakeholder Engagement:
• Streamlining work order delivery through improved collaboration, both within your internal team and with external stakeholders.
3. Objectives:
Our primary objectives with this procurement are to:
• Improve resident satisfaction through enhanced engagement channels.
• Minimise turnaround time for work orders and voids processes.
• Ensure compliance with regulatory standards and tracking systems.
• Streamline property inspections and issue resolution.
• Implement a robust supply chain management component
• Reporting and analytics to support optimised operational efficiency and delivery.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48810000 - Information systems
- 48330000 - Scheduling and productivity software package
two.2.3) Place of performance
NUTS codes
- UKH12 - Cambridgeshire CC
two.2.4) Description of the procurement
Prior Information Notice (PIN): Procurement of Comprehensive Housing Stock Management Software
1. Introduction:
Cambridge City Council a public sector entity, is looking to engage with the market prior to a strategic procurement initiative that it may conduct to acquire a software solution for housing stock management.
We are issuing this Prior Information Notice (PIN) to notify potential suppliers in the market about our broad requirements.
2. Scope of Requirements:
We are seeking to engage with suppliers of a unified platform that comprehensively addresses the following key areas in housing stock management and its wider property portfolio:
2.1 Work Order Management:
• Efficient handling of work orders from initiation to completion.
• Streamlined collaboration among stakeholders, both internal and external.
• Single channel experience for residents beyond self-service, including requesting repairs and scheduling appointments.
• Dynamic Resource Scheduling facilitating fully mobile workforce.
• Suitable reporting to support the above, including employee productivity reporting – inc Voids
2.2 Voids Management:
• Streamlining key-to-key voids processes to minimise turnaround time.
• Implementation of strategies to reduce rent loss during void periods.
2.3 Compliance Management:
• Ensuring adherence to current and future regulatory requirements and compliance standards.
• Retaining control over property and assets data to maintain compliance with tracking systems.
Facilitate requirements of the Building Safety Act to enable safe building management, particularly in relationship to multi-contractor works
2.4 Inspections:
• Simplifying property inspections through an intuitive app-based system.
• Flagging and resolving issues promptly during inspections.
• Post-works inspection management
2.5 Resident Engagement:
• Offering an omni-channel experience that exceeds self-service expectations.
• Providing residents with tools for diagnostics, repairs, and appointment scheduling.
• Embedded into the customer journey an independent customer satisfaction portal that is in alignment with housing regulation requirements
• Clear resident management in relation to safeguarding, alerts and virtual training for supply chain to ensure corporate policy alignment
2.6 Supply Chain Management:
• Integrating supply chain management functionalities for seamless operations.
• Integrating live supply chain performance and compliance
• Flexible supply chain management
2.7. Diagnostics Tool:
• Implementation of a diagnostics tool to enhance troubleshooting and issue resolution efficiency.
• Ability for future API integration to enable proactive management of certain repairs processes and requirements.
2.8. Collaboration and Stakeholder Engagement:
• Streamlining work order delivery through improved collaboration, both within your internal team and with external stakeholders.
3. Objectives:
Our primary objectives with this procurement are to:
• Improve resident satisfaction through enhanced engagement channels.
• Minimise turnaround time for work orders and voids processes.
• Ensure compliance with regulatory standards and tracking systems.
• Streamline property inspections and issue resolution.
• Implement a robust supply chain management component
• Reporting and analytics to support optimised operational efficiency and delivery.
two.3) Estimated date of publication of contract notice
1 April 2024
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No