Section one: Contracting authority
one.1) Name and addresses
Scottish Police Authority
1 Pacific Quay, 2nd Floor
Glasgow
G51 1DZ
hannah.dobby2@scotland.police.uk
Telephone
+44 1786895668
Country
United Kingdom
NUTS code
UKM82 - Glasgow City
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA19762
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Public order and safety
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Employee Assistance Programme
Reference number
PROC-23-2155
two.1.2) Main CPV code
- 85147000 - Company health services
two.1.3) Type of contract
Services
two.1.4) Short description
The Scottish Police Authority and Police Scotland - hereinafter referred to as 'The Authority' is looking to procure an Employee Assistance Programme.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £1,700,000
two.2) Description
two.2.2) Additional CPV code(s)
- 85312320 - Counselling services
- 79625000 - Supply services of medical personnel
two.2.3) Place of performance
NUTS codes
- UKM - Scotland
two.2.4) Description of the procurement
The re-tendered service must be an effective and modern EAP Service to Police Scotland and its Eligible Users (includes Scottish Mountain Rescue Teams). The current usage of the Service is approximately 10% per annum of the total eligible employees. However, use of this service is not mandatory and Police Scotland does not guarantee volumes. The EAP Service must:
- Adopt a person centred approach with high standards of customer service.
- Adopt a preventative approach, proactively engaging with our people.
- Provide worksite focused programmes to assist in the identification and resolution of employee concerns which affect, or may affect, performance. Such employee concerns typically include, but are not limited to:
- Personal matters - health, relationships, family, financial, emotional, legal, anxiety/depression, alcohol, drugs and other related issues.
- Work matters - work demands, working relationships, personal and interpersonal skills, work/life balance, stress and other related issues. Probationary / Retirement / Grievance / Disciplinary / Return from maternity / Keeping in touch days / Long term absence / Illness Promotion / Line management or supervisory duties / Injury on Duty / Ill health retiral / Assault or abusive behaviour / Bereavement / Traumatic Exposure / Suicide Prevention.
- Promote health and wellbeing services via self-service access on the Force intranet is vital to this and the Contractor will be expected both to directly contribute and to signpost individuals to relevant information.
- Provide Police Scotland and the SPA with a consistent and high level of service while ensuring continuity of care provision via cross referral and awareness of respective service provisions.
- Provides a programme of support, advice, information and counselling assessing the individual’s needs and providing the most appropriate therapeutic interventions to ensure that Police Scotland and SPA’s requirements are met. The type and duration of support driven by need.
- Make available a website, which will be developed and maintained by the Contractor, containing information for users on the EAP services available and how to access them.
- Have full accessibility for all, including alternative delivery formats, i.e. larger text, email contact and text phone.
- Ensure counsellors, clinicians and staff providing professional advice/and or support to Police Scotland’s employees, including those not directly employed by the Contractor, must meet the minimum level of relevant qualifications and experience required for membership of their appropriate professional body.
- Have quality management systems that will enable them to provide effective clinical, professional and administrative services in keeping with the key performance indicators.
- Adhere to the Employee Assistance Professionals Association (EAPA) standards of practice and professional guidelines.
- Deliver 24/7 EAP services EAP which include:
- Telephone Counselling Service
- Information Service
- Face-to-face Counselling Sessions
- Referral Procedures
- Onward Referral Procedures
- E-Counselling
two.2.5) Award criteria
Quality criterion - Name: Technical Questions / Weighting: 60
Price - Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-025581
Section five. Award of contract
Contract No
PROC-23-2155
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
18 December 2023
five.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 5
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 7
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Vivup
Eastgate, Dogflud Way
Farnham
Gu97ud
Telephone
+44 1252784540
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,623,965
Section six. Complementary information
six.3) Additional information
(SC Ref:753269)
six.4) Procedures for review
six.4.1) Review body
Glasgow Sheriff Court
Glasgow
Country
United Kingdom