Section one: Contracting authority
one.1) Name and addresses
The Minister for the Cabinet Office acting through Crown Commercial Service (CCS)
The Capital Building, Old Hall Street
Liverpool
L3 9PP
supplier@crowncommercial.gov.uk
Telephone
+44 3450103503
Country
United Kingdom
NUTS code
UK - UNITED KINGDOM
Internet address(es)
Main address
Buyer's address
https://www.digitalmarketplace.service.gov.uk
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Digital Outcomes and Specialists 5
Reference number
RM1043.7
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Crown Commercial Service as the contracting authority has put in place a pan government collaborative framework agreement for use by UK public sector bodies identified at VI.3) (and any future successors to these organisations).
These bodies requested a compliant procurement vehicle to access digital outcomes, specialists and supporting services.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £2,000,000,000
two.2) Description
two.2.1) Title
Digital Outcomes
Lot No
1
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
- 72230000 - Custom software development services
- 72232000 - Development of transaction processing and custom software
two.2.3) Place of performance
NUTS codes
- UK - UNITED KINGDOM
two.2.4) Description of the procurement
The successful suppliers for Digital outcomes suppliers will help research, test, design, build, release, iterate, support or retire a digital service. Digital outcomes suppliers will — comply with the technology code of practice
(https://www.gov.uk/servicemanual/technology/code-of-practice.html),
— work according to the government service design manual (https://www.gov.uk/service-manual),
— understand what it means to work on one of thediscovery, alpha, beta, live or retirement phases
outlined in the government service design manual(https://www.gov.uk/service-manual).
Examples of recent digital outcomes include:
— a discovery phase to create an information systems vision for the business functions of an NHS department,
— development of online resources to support medieval history teaching in secondary schools,
— the build of an online, front-end billing application to replace a paper-based system for Ministry of Justice.
—Services will be exclusively delivered by the supplier personnel (where supplier personnel is defined as employees or subcontractors).
—Any supplier who provide services through an agency model are aware that other CCS agreements are available to offer services as an agency.
Digital outcomes suppliers will provide at least one of the following:
performance analysis and data
security
service delivery
software development
support and operations
testing and auditing
user experience and design
user research
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Initial 12 months with an optional 12 month extension
two.2) Description
two.2.1) Title
Digital Specialist’s
Lot No
2
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
- 72230000 - Custom software development services
- 72232000 - Development of transaction processing and custom software
two.2.3) Place of performance
NUTS codes
- UK - UNITED KINGDOM
two.2.4) Description of the procurement
The successful Suppliers awarded the Digital specialist’s framework will provide government departments and teams with specialists for work on a service, programmed or projects. The work they do has a defined scope and deliverable.
Digital specialists suppliers will:
— only provide specialists from their existing team,
— offer evidence of competence in each role if requested by the buyer,
— ensure all roles support the government service design manual’s description
(https://www.gov.uk/service-manual/the-team) of what you need to build a successful service.
Examples of digital specialist briefs include:
— a user researcher for the discovery phase of the prison visits tool,
— a delivery manager to work on the transition of the replacement driving licence product from beta to live,
— a front-end developer to work on the beta of the MOT recording product, which is part of the MOT registrations service.
—Services must be exclusively delivered by the supplier personnel (where supplier personnel is defined as employees or subcontractors).
— Suppliers who provide services through an agency model are aware that other CCS agreements are available to offer services as an agency.
Digital specialists suppliers must provide at least one of the following roles:
— agile coach,
— business analyst,
— communications manager,
— content designer,
— cyber security consultant,
— delivery manager or project manager,
— designer,
— developer,
— performance analyst,
— portfolio manager,
— product manager,
— programme delivery manager,
— quality assurance analyst,
— service manager,
— technical architect,
— user researcher— visual designer,
— web operations engineer,
— data engineer,
— data scientist,
— data architect.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Initial 12 months with an optional 12 month extension.
two.2) Description
two.2.1) Title
User Research Studios
Lot No
3
two.2.2) Additional CPV code(s)
- 73110000 - Research services
- 73111000 - Research laboratory services
two.2.3) Place of performance
NUTS codes
- UK - UNITED KINGDOM
two.2.4) Description of the procurement
The successful Suppliers on the User Research framework, will inform the development of all government digital services.
User research studios suppliers will provide:
— user research studio hire in the right location on specific dates
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Initial 12 months with an optional 12 month extension.
two.2) Description
two.2.1) Title
User Research Participants
Lot No
4
two.2.2) Additional CPV code(s)
- 73110000 - Research services
- 79300000 - Market and economic research; polling and statistics
two.2.3) Place of performance
NUTS codes
- UK - UNITED KINGDOM
two.2.4) Description of the procurement
All government digital services will:
- use research to develop a deep knowledge of who the service users are and what that means for the design of the service,
- have a plan for ongoing user research and usability testing to continuously seek feedback from users to improve the service.
User research participants suppliers must provide:
- access to user research participants who best reflect the users of a service.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Initial 12 months with an optional 12 month extension.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2020/S 197-478606
Section five. Award of contract
Contract No
RM1043.7
Lot No
1
Title
Digital Outcomes
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 January 2021
five.2.2) Information about tenders
Number of tenders received: 999
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Browser London Limited
16 Wadebridge Square,
Dorchester
DT1 1AQ
Country
United Kingdom
NUTS code
- UK - UNITED KINGDOM
National registration number
06681071
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £140,000,000
Section five. Award of contract
Contract No
RM1043.7
Lot No
2
Title
Digital Specialists
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 January 2021
five.2.2) Information about tenders
Number of tenders received: 999
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
XONETIC LIMITED
New King's Court Tollgate, Chandler's Ford,
Eastleigh
SO53 3LG
Country
United Kingdom
NUTS code
- UK - UNITED KINGDOM
National registration number
02926318
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £575,000,000
Section five. Award of contract
Contract No
RM1043.7
Lot No
3
Title
User Research Studios
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 January 2021
five.2.2) Information about tenders
Number of tenders received: 999
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
SUPER USER STUDIO LIMITED
Warwick House 65-66 Queen Street
London
EC4R 1EB
Country
United Kingdom
NUTS code
- UK - UNITED KINGDOM
National registration number
06717922
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £5,000,000
Section five. Award of contract
Contract No
RM1043.7
Lot No
4
Title
User Research Participants
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 January 2021
five.2.2) Information about tenders
Number of tenders received: 999
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Users Needs Ltd
390 Westdale Lane, Mapperley
Nottingham
NG3 6ES
Country
United Kingdom
NUTS code
- UK - UNITED KINGDOM
National registration number
11509382
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £20,000,000
Section six. Complementary information
six.3) Additional information
The value provided in Section II.1.7 is only an estimate. We cannot guarantee to suppliers any business through this Commercial Agreement.
As part of this contract award notice the following can be accessed at:
https://www.contractsfinder.service.gov.uk/Notice/30bbc7ba-0d56-4083-aca1-f701d15c94d8
1) Redacted Commercial Agreement;
2) List of Successful Suppliers;
3) Customer list
On 2.4.2014 Government introduced its Government Security Classifications (GSC) scheme which replaced Government Protective Marking Scheme (GPMS). A key aspect is the reduction in the number of security classifications used. All bidders were required to make themselves aware of the changes as it may impact this requirement.
This link provides information on the GSC at:
https://www.gov.uk/government/publications/government-security-
classifications
Cyber Essentials is a mandatory requirement for Central Government contracts which involve handling personal information or provide certain
ICT products/services. Government is taking steps to reduce the levels of cyber security risk in its supply chain through the Cyber Essentials scheme. The scheme defines a set of controls which, when
implemented, will provide organisations with basic protection from the most prevalent forms of threat coming from the internet. To participate in this procurement, bidders were required to demonstrate they comply with the technical requirements prescribed by Cyber Essentials, for services under and in connection with this procurement.
six.4) Procedures for review
six.4.1) Review body
The Minister for the Cabinet Office acting through Crown Commercial Service
9th Floor, The Capital, Old Hall Street
LIVERPOOL
L3 9PP
supplier@crowncommercial.gov.uk
Telephone
+44 3450103503
Country
United Kingdom