Section one: Contracting authority
one.1) Name and addresses
NHS Shared Business Services Limited
Three Cherry Trees Lane
Hemel Hempstead
HP27AH
Telephone
+44 1442884444
Country
United Kingdom
Region code
UKH23 - Hertfordshire
Companies House
05280446
Internet address(es)
Main address
one.4) Type of the contracting authority
Other type
Public Sector Framework Provider https://www.sbs.nhs.uk/nhs-sbs-about-us
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Digital Dictation, Speech Recognition & Outsourced Transcription Services 2
Reference number
SBS10505
two.1.2) Main CPV code
- 72212314 - Voice recognition software development services
two.1.3) Type of contract
Services
two.1.4) Short description
NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new.
These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework/Dynamic Purchasing System (DPS).
NHS Shared Business Services Limited (NHS SBS) has put in place a Framework Agreement for the provision of Digital Dictation, Speech Recognition & Outsourced Transcription and related Goods and Services for Healthcare to be used by NHS SBS Approved Organisations.
Our Approved Organisation list can be found on:
https://www.sbs.nhs.uk/services/framework-agreements-categories/
The framework includes
Lot 1a - Digital Dictation (Fixed)
Lot 1b - Digital Dictation (SaaS)
Lot 2a - Speech Recognition (Fixed)
Lot 2b - Speech Recognition (SaaS)
Lot 3 - Outsourced Transcription
Lot 4 - Combined Solutions
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £150,000,000
two.2) Description
two.2.1) Title
Digital Dictation (Fixed)
Lot No
1a
two.2.2) Additional CPV code(s)
- 32332100 - Dictating machines
- 32342450 - Voice recorders
- 32344110 - Voice-logging system
- 48311000 - Document management software package
- 48314000 - Voice recognition software package
- 48317000 - Word-processing software package
- 48517000 - IT software package
- 48900000 - Miscellaneous software package and computer systems
- 72212314 - Voice recognition software development services
- 72261000 - Software support services
- 72500000 - Computer-related services
- 79550000 - Typing, word-processing and desktop publishing services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
Main site or location of works, place of delivery or of performance: Various Approved Organisations as set out in the contract documents.
two.2.4) Description of the procurement
Lot 1a
Capital purchase of hardware/software goods and services for Digital Dictation. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025.
Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement.
There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were asked to respond to these.
A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 1a.
A Framework Agreement will be awarded to 8 bidders for Lot 1a.
Where a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework.
For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in the last awardable position for the Lot.
Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 70
Quality criterion - Name: Social Value / Weighting: 10
Price - Weighting: 20
two.2.11) Information about options
Options: Yes
Description of options
The Contracting Authority has the option to extend the term of the framework by up to 24 months upon conclusion of the initial 24 months framework term.
two.2) Description
two.2.1) Title
Digital Dictation (SaaS)
Lot No
1b
two.2.2) Additional CPV code(s)
- 32332100 - Dictating machines
- 32342450 - Voice recorders
- 32344110 - Voice-logging system
- 48311000 - Document management software package
- 48314000 - Voice recognition software package
- 48317000 - Word-processing software package
- 48517000 - IT software package
- 48900000 - Miscellaneous software package and computer systems
- 72212314 - Voice recognition software development services
- 72261000 - Software support services
- 72500000 - Computer-related services
- 79550000 - Typing, word-processing and desktop publishing services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
Main site or location of works, place of delivery or of performance: Various Approved Organisations as set out in the contract documents.
two.2.4) Description of the procurement
Lot 1b
Pay-as-you-go/price per line cost or software subscription cost for Digital Dictation Services. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025.
Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement.
There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these.
A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 1b.
A Framework Agreement will be awarded to 8 bidders for Lot 1b.
Where a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework.
For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot.
Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 70
Quality criterion - Name: Social Value / Weighting: 10
Price - Weighting: 20
two.2.11) Information about options
Options: Yes
Description of options
The Contracting Authority has the option to extend the term of the framework by up to 24 months upon conclusion of the initial 24 months framework term.
two.2) Description
two.2.1) Title
Speech Recognition (Fixed)
Lot No
2a
two.2.2) Additional CPV code(s)
- 32332100 - Dictating machines
- 32342450 - Voice recorders
- 32344110 - Voice-logging system
- 48311000 - Document management software package
- 48314000 - Voice recognition software package
- 48317000 - Word-processing software package
- 48517000 - IT software package
- 48900000 - Miscellaneous software package and computer systems
- 72212314 - Voice recognition software development services
- 72261000 - Software support services
- 72500000 - Computer-related services
- 79550000 - Typing, word-processing and desktop publishing services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
Main site or location of works, place of delivery or of performance: Various Approved Organisations as set out in the contract documents.
two.2.4) Description of the procurement
Lot 2a
Capital purchase of hardware/software for additional or standalone Speech and Voice recognition Services, including ambient and natural language processing technologies. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025.
Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement.
There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these.
A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 2a.
A Framework Agreement will be awarded to 5 bidders for Lot 2a.
Where a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework.
For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot.
Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 70
Quality criterion - Name: Social Value / Weighting: 10
Price - Weighting: 20
two.2.11) Information about options
Options: Yes
Description of options
The Contracting Authority has the option to extend the term of the framework by up to 24 months upon conclusion of the initial 24 months framework term.
two.2) Description
two.2.1) Title
Speech Recognition (SaaS)
Lot No
2b
two.2.2) Additional CPV code(s)
- 32332100 - Dictating machines
- 32342450 - Voice recorders
- 32344110 - Voice-logging system
- 48311000 - Document management software package
- 48314000 - Voice recognition software package
- 48317000 - Word-processing software package
- 48517000 - IT software package
- 48900000 - Miscellaneous software package and computer systems
- 72212314 - Voice recognition software development services
- 72261000 - Software support services
- 72500000 - Computer-related services
- 79550000 - Typing, word-processing and desktop publishing services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
Main site or location of works, place of delivery or of performance: Various Approved Organisations as set out in the contract documents.
two.2.4) Description of the procurement
Lot 2b
Pay-as-you-go/price per line cost or software subscription for additional or standalone Speech and Voice recognition services including ambient and natural language processing technologies.
The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) which expired June 15th 2025.
Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement.
There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these.
A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 2b.
A Framework Agreement will be awarded to 9 bidders for Lot 2b.
Where a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework.
For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot.
Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 70
Quality criterion - Name: Social Value / Weighting: 10
Price - Weighting: 20
two.2.11) Information about options
Options: Yes
Description of options
The Contracting Authority has the option to extend the term of the framework by up to 24 months upon conclusion of the initial 24 months framework term.
two.2) Description
two.2.1) Title
Outsourced Transcription
Lot No
3
two.2.2) Additional CPV code(s)
- 32332100 - Dictating machines
- 32342450 - Voice recorders
- 32344110 - Voice-logging system
- 48311000 - Document management software package
- 48314000 - Voice recognition software package
- 48317000 - Word-processing software package
- 48517000 - IT software package
- 48900000 - Miscellaneous software package and computer systems
- 72212314 - Voice recognition software development services
- 72261000 - Software support services
- 72500000 - Computer-related services
- 79550000 - Typing, word-processing and desktop publishing services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
Main site or location of works, place of delivery or of performance: Various Approved Organisations as set out in the contract documents.
two.2.4) Description of the procurement
Lot 3
Services to provide transcription from digital data files to written copy (hard or soft) of the data.
The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025.
Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement.
There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these.
A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 3.
A Framework Agreement will be awarded to 8 bidders for Lot 3.
Where the Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework.
For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot.
Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot .
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 70
Quality criterion - Name: Social Value / Weighting: 10
Price - Weighting: 20
two.2.11) Information about options
Options: Yes
Description of options
The Contracting Authority has the option to extend the term of the framework by up to 24 months upon conclusion of the initial 24 months framework term.
two.2) Description
two.2.1) Title
Combined Solutions
Lot No
4
two.2.2) Additional CPV code(s)
- 32332100 - Dictating machines
- 32342450 - Voice recorders
- 32344110 - Voice-logging system
- 48311000 - Document management software package
- 48314000 - Voice recognition software package
- 48317000 - Word-processing software package
- 48517000 - IT software package
- 48900000 - Miscellaneous software package and computer systems
- 72212314 - Voice recognition software development services
- 72261000 - Software support services
- 72500000 - Computer-related services
- 79550000 - Typing, word-processing and desktop publishing services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
Main site or location of works, place of delivery or of performance: Various Approved Organisations as set out in the contract documents.
two.2.4) Description of the procurement
Lot 4
A combination of the services in all of lots 1a, 1b, 2a, 2b and 3.
The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025.
To be awarded to this lot, Bidders must have been successful in being awarded to a minimum of two Lots from Lots 1-3, as per the ITT Documentation.
Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement
There were additional Selection Qualification (SQ), and Bidder Declarations applicable, and bidders were also asked to respond to these.
There was no evaluation of quality, social value or price for Lot 4.
A Framework Agreement will be automatically awarded to Lot 4 to bidders who were successfully awarded to any combination of 2 Lots from Lots 1-3 to supply solutions spanning multiple lots under a single Call-Off.
A Framework Agreement will be awarded to 8 bidders for Lot 4.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 70
Quality criterion - Name: Social Value / Weighting: 10
Price - Weighting: 20
two.2.11) Information about options
Options: Yes
Description of options
The Contracting Authority has the option to extend the term of the framework by up to 24 months upon conclusion of the initial 24 months framework term.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-028196
Section five. Award of contract
Contract No
SBS10505
Lot No
1a
Title
Digital Dictation (Fixed)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 December 2025
five.2.2) Information about tenders
Number of tenders received: 13
Number of tenders received from SMEs: 11
Number of tenders received by electronic means: 13
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Aprobrium LTD T/A Lexacom
East Court, Hardwick Business Park, Noral Way, Banbury,
Oxfordshire
OX16 2AF
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
3835983
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
BigHand Limited
Union Street,
London
SE1 1SD
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
3128724
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Dictalogic Limited
367 West Wycombe Road, High Wycombe
Bucks
HP12 4AE
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
11680927
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Dictate IT LTD
Eastcastle House, 27/28 Eastcastle Street,
London
W1W 8DH
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
4930122
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Diktamen UK
Regus Strand, Golden Cross House, 8 Duncannon Street
London
WC2N 4JF
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
14047865
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
G2 Speech UK LTD
202 Coppergate House, 10 Whites Row
London
E1 7NF
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
4424839
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
KCI Medical ltd t/a Solventum UK
Building 47 Charnwood Campus, 10 Bakewell Road,
Loughborough
LE11 5RB
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
1130981
Internet address
The contractor is an SME
No
five.2.3) Name and address of the contractor
Scribetech UK LTD
15 Penhurst House, 352-356 Battersea Park Road
London
SW11 3BY
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
3114547
Internet address
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £150,000,000
Section five. Award of contract
Contract No
SBS10505
Lot No
1b
Title
Digital Dictation (SaaS)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 December 2025
five.2.2) Information about tenders
Number of tenders received: 19
Number of tenders received from SMEs: 17
Number of tenders received by electronic means: 19
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Aprobrium LTD T/A Lexacom,
East Court, Hardwick Business Park, Noral Way, Banbury,
Oxfordshire
OX16 2AF
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
3835983
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
BigHand Limited
Union Street,
London
SE1 1SD
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
3128724
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Dictalogic Limited
367 West Wycombe Road, High Wycombe
Bucks
HP12 4AE
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
11680927
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Dict8 Limited
22 Chancery Lane
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
4781165
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Diktamen UK
Regus Strand, Golden Cross House, 8 Duncannon Street
London
WC2N 4JF
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
14047865
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
G2 Speech UK LTD
202 Coppergate House, 10 Whites Row
London
E1 7NF
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
4424839
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
KCI Medical ltd t/a Solventum UK
Building 47 Charnwood Campus, 10 Bakewell Road,
Loughborough
LE11 5RB
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
1130981
Internet address
The contractor is an SME
No
five.2.3) Name and address of the contractor
Norty Ltd t/a T-Pro
3rd Floor, Waterloo Exchange, Waterloo Road,
Dublin 4,
D04 E5W7
Country
Ireland
NUTS code
- IE - Ireland
Companies House
273216
Internet address
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £150,000,000
Section five. Award of contract
Contract No
SBS10505
Lot No
2a
Title
Speech Recognition (Fixed)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 December 2025
five.2.2) Information about tenders
Number of tenders received: 11
Number of tenders received from SMEs: 9
Number of tenders received by electronic means: 11
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
BigHand Limited
Union Street,
London
SE1 1SD
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
3128724
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Dictate IT LTD
Eastcastle House, 27/28 Eastcastle Street,
London
W1W 8DH
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
4930122
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
G2 Speech UK LTD
202 Coppergate House, 10 Whites Row
London
E1 7NF
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
4424839
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
KCI Medical ltd t/a Solventum UK
Building 47 Charnwood Campus, 10 Bakewell Road,
Loughborough
LE11 5RB
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
1130981
Internet address
The contractor is an SME
No
five.2.3) Name and address of the contractor
Voice Technologies Ltd
10 Shuttle Street,
Paisley
PA1 1YD
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
SC066712
Internet address
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £150,000,000
Section five. Award of contract
Contract No
SBS10505
Lot No
2b
Title
Speech Recognition (SaaS)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 December 2025
five.2.2) Information about tenders
Number of tenders received: 20
Number of tenders received from SMEs: 17
Number of tenders received by electronic means: 20
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Aprobrium LTD T/A Lexacom
East Court, Hardwick Business Park, Noral Way, Banbury,
Oxfordshire
OX16 2AF
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
3835983
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
BigHand Limited
Union Street,
London
SE1 1SD
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
3128724
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Dictalogic Limited
367 West Wycombe Road, High Wycombe
Bucks
HP12 4AE
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
11680927
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Dictate IT LTD
Eastcastle House, 27/28 Eastcastle Street,
London
W1W 8DH
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
4930122
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Diktamen UK
Regus Strand, Golden Cross House, 8 Duncannon Street
London
WC2N 4JF
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
14047865
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
G2 Speech UK LTD
202 Coppergate House, 10 Whites Row
London
E1 7NF
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
4424839
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
KCI Medical ltd t/a Solventum UK
Building 47 Charnwood Campus, 10 Bakewell Road,
Loughborough
LE11 5RB
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
1130981
Internet address
The contractor is an SME
No
five.2.3) Name and address of the contractor
Norty Ltd t/a T-Pro
3rd Floor, Waterloo Exchange, Waterloo Road,
Dublin 4,
D04 E5W7
Country
Ireland
NUTS code
- IE - Ireland
Companies House
273216
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Nuance Communications Ireland Limited
One Microsoft Place, South County Business Park, Leopardstown,
Dublin 18
Country
Ireland
NUTS code
- IE - Ireland
Companies House
503352
Internet address
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £150,000,000
Section five. Award of contract
Contract No
SBS10505
Lot No
3
Title
Outsourced Transcription
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 December 2025
five.2.2) Information about tenders
Number of tenders received: 16
Number of tenders received from SMEs: 14
Number of tenders received by electronic means: 16
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Accuro Transcriptions Solutions
Caledonian House,Tatton Street,Knutsford
Cheshire
WA16 6AG
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
7384107
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Aprobrium LTD T/A Lexacom
East Court, Hardwick Business Park, Noral Way, Banbury,
Oxfordshire
OX16 2AF
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
3835983
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
DScribe Limited
Parkfield, Drinkstone
Suffolk
IP30 9SS
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
5123175
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
G2 Speech UK LTD
202 Coppergate House, 10 Whites Row
London
E1 7NF
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
4424839
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
InventAsia Limited
10 The Southend, Ledbury
Herefordshire
HR8 2EY
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
05271209
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Norty Ltd t/a T-Pro
Waterloo Exchange, Waterloo Road
Dublin 4
D04 E5W7
Country
Ireland
NUTS code
- IE - Ireland
Companies House
273216
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
OKS International Limited
Unit 6 2-20 Scrutton Street, Shoreditch
London
EC2A 4RJ
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
10485494
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Xstek Limited
Falcon House, 257 Burlington Road, New Malden,
Surrey
KT3 4NE
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
7112697
Internet address
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £150,000,000
Section five. Award of contract
Contract No
SBS10505
Lot No
4
Title
Combined Solutions
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 December 2025
five.2.2) Information about tenders
Number of tenders received: 19
Number of tenders received from SMEs: 17
Number of tenders received by electronic means: 19
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Aprobrium LTD T/A Lexacom
East Court, Hardwick Business Park, Noral Way, Banbury,
Oxfordshire
OX16 2AF
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
3835983
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
BigHand Limited
Union Street,
London
SE1 1SD
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
3128724
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Dictalogic Limited
367 West Wycombe Road, High Wycombe
Bucks
HP12 4AE
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
11680927
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Dictate IT Limited
Eastcastle House, 27/28 Eastcastle Street,
London
W1W 8DH
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
4930122
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Diktamen UK
Regus Strand, Golden Cross House, 8 Duncannon Street
London
WC2N 4JF
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
14047865
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
G2 Speech UK LTD
202 Coppergate House, 10 Whites Row
London
E1 7NF
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
4424839
Internet address
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
KCI Medical ltd t/a Solventum UK
Building 47 Charnwood Campus, 10 Bakewell Road,
Loughborough
LE11 5RB
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
1130981
Internet address
The contractor is an SME
No
five.2.3) Name and address of the contractor
Norty Ltd t/a T-Pro
Waterloo Exchange, Waterloo Road
Dublin 4
D04 E5W7
Country
Ireland
NUTS code
- IE - Ireland
Companies House
273216
Internet address
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £150,000,000
Section six. Complementary information
six.3) Additional information
Framework Commencement Date - 01/10/2025
Framework Expiry Date - 30/09/2027
Framework Term - 2 Years with the option to extend for up to a further 24 months
Procurement was run as an open procedure under the Procurement Contracts Regulations 2015.
The value provided in 2.6 and 4.2.4 by Lot are only estimates based on current market estimations of demand.
NHS SBS cannot guarantee to successful Suppliers any business through this Framework Agreement.
Spend and volumes may vary throughout the life of the Framework Agreement from the anticipated levels given in this notice.
Some purchases under this Framework Agreement may have requirements that can be met under this Framework Agreement but the purchase of which may be exempt from the Procurement Regulations.
In such cases, Call-off Contracts from this Framework will be unregulated purchases for the purposes of the Procurement Regulations, and Approved Organisations may, at their discretion, modify the terms and conditions of any Call-off Contracts to reflect that Approved Organisation's specific needs.
six.4) Procedures for review
six.4.1) Review body
High Court of England and Wales
London
Country
United Kingdom