Section one: Contracting entity
one.1) Name and addresses
FIRST RAIL HOLDINGS LIMITED
8th Floor, The Point,37 North Wharf Road
LONDON
W21AF
Contact
Ana Gair
Country
United Kingdom
Region code
UK - United Kingdom
Companies House
05154485
Internet address(es)
Main address
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
http://redirect.transaxions.com/events/gGTrk
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.6) Main activity
Urban railway, tramway, trolleybus or bus services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
First Rail, SWR & GWR Ticket Issuing System (TIS) Procurement
two.1.2) Main CPV code
- 60000000 - Transport services (excl. Waste transport)
two.1.3) Type of contract
Services
two.1.4) Short description
FRH framework & two direct agreements (GWR/SWR) for the provision of Ticket Issuing System (TIS) software licences, full software and hardware support and maintenance, and option to procure hardware, for both Station Ticket Office and On-Board Portable Devices for the duration of the contracts.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
We are seeking a single Ticket Issuing System (TIS) solution for software licences, full software and hardware support and maintenance, and option to procure hardware, for both Station Ticket Office and On-Board Portable Devices. The TIS will be used by our On Board Commercial Guards and Revenue Protection (retail and inspection of tickets) and Station-based retailing which can be used in a mobile capacity. The contract would be based on a known quantity of On Board devices with a costed option for Station-based retail with enhanced functionality (such as full range of season tickets, refunds and aftersales). The quantity requirement for Station-based retailing is still being finalised for SWR so this is being shown as a range. The quantity requirement for SWR are as follows: 400 On Board Devices. Station-based retailing is still being finalised for SWR so this is being shown as a range, 200 - 285. The quantity requirements for GWR are as follows: 720 On Board Devices; up to 170 Station Ticket Office.
The final commercial solution should include pricing options for the following:
• TIS software licence
• Support and SLA
• Enablement and access to TOC operatives to the Software
• Optional devices hardware with options for maintenance and spares provision.
Three contracts will be required as follow:
• 1 x FRH Framework Agreement, 5 years with the option for further (2) two 12 months extension
• 1 x Direct TOC contract for SWR, 3+2 Years, with quoted option for 5+2 (subject to commercials)
• 1 x Direct TOC contract for GWR, 4 years, until March 2028, with 3 rolling periods from 25th June 2025
FirstGroup is looking for a capable supply partner with an excellent track record in delivery of UK rail passenger TIS. The supplier will need to demonstrate innovation, will share an element of the risk around delivery costs/timeframes and has strong processes in place to ensure value for money.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
84
This contract is subject to renewal
Yes
Description of renewals
Three contracts will be required as follow:
• 1 x FRH Framework Agreement, 5 years with the option for further (2) two 12 months extension
• 1 x Direct TOC contract for SWR, 3+2 Years, with quoted option for max 5+2 Years (subject to commercials)
• 1 x Direct TOC contract for GWR, 4 years, until March 2028, with 3 rolling periods from 25th June 2025
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.14) Additional information
The deadline for EoI (expressions of Interest) and submitting PQQs is as follows:
EoI submission deadline = 20/02/24 (15:00)
PQQ submission deadline = 23/02/24 (15:00)
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
20 February 2024
Local time
3:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
First Rail Holdings Limited
London
Country
United Kingdom