Section one: Contracting authority/entity
one.1) Name and addresses
The Guinness Partnership Ltd
Bower House, 1 Stable Street
Oldham
OL9 7LH
Contact
Procurement
Telephone
+44 3031231890
Country
United Kingdom
NUTS code
UKD - North West (England)
Internet address(es)
Main address
http://www.guinnesspartnership.com/
Buyer's address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of a Contact Centre as a Service
Reference number
DN593683
two.1.2) Main CPV code
- 64200000 - Telecommunications services
two.1.3) Type of contract
Services
two.1.4) Short description
Guinness is looking to replace its current Customer Contact Centre capabilities and contract with a partner to provide a Managed Service.
As a precursor to commencing a procurement process we are issuing this Prior Information Notice (PIN) as a soft market testing exercise to enable Guinness to gain a better understanding of the providers in the market and their technical capabilities. We are looking for organisations to provide us with an outline of their offering with reference to our requirements in the market engagement brief. It is not mandatory to respond and equally, information submitted will not be evaluated or count towards the future tender process.
Responses to the market engagement exercise should be submitted via the address stated in I.3 of this notice by 4pm on Tuesday 22nd February.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2022/S 000-002192
Section seven. Changes
seven.1.2) Text to be corrected in the original notice
Section number
II.1.4
Place of text to be modified
Short Description
Instead of
Text
Responses to the market engagement exercise should be submitted via the address stated
in I.3 of this notice by 4pm on Tuesday 22nd February
Read
Text
Responses to the market engagement exercise should be submitted via the address stated
in I.3 of this notice by 4pm on Tuesday 15th February