Section one: Contracting authority
one.1) Name and addresses
NHS South East London Integrated Care Board
Southwark Council, 160 Tooley Street
London
SE1 2QH
Contact
Kieran James Paterson
Country
United Kingdom
Region code
UKI - London
NHS Organisation Data Service
72Q
Internet address(es)
Main address
https://www.selondonics.org/icb/
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://atamis-1928.my.site.com/s/Welcome
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://atamis-1928.my.site.com/s/Welcome
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
SEL ICB - 111 IUC Contract
Reference number
2015
two.1.2) Main CPV code
- 85100000 - Health services
two.1.3) Type of contract
Services
two.1.4) Short description
South East London (SEL) Integrated Care Board (ICB) is seeking to procure a new NHS 111 service for SEL.
The service will be procured in eight Lots: one call handling service, six in-hours Integrated Delivery Units (one per borough) and one out-of-hours Integrated Delivery Unit. The 111 clinical assessment aspect of the service will be delivered via the Integrated Delivery Units both at a local and SEL level.
Interested providers may bid for between one and eight Lots.
SEL ICB is seeking collaborative and innovative providers that will ensure the holistic needs of its patients are provided for as close to home as possible, working in tandem with local Integrated Neighbourhood Teams. The combined service offering of the eight Lots must be individually and mutually resilient.
The contracts will start on the 1st April 2027 and run for 3 years with the option to extend for a further 2 years at the sole discretion of the Authority.
The five-year financial envelope for each Lot is as follows:
Lot 1: Call Handling - £56,112,000
Lot 2: Bexley in hours IDU - £1,698,000
Lot 3: Bromley in hours IDU - £2,394,000
Lot 4: Greenwich in hours IDU - £2,394,000
Lot 5: Lambeth in hours IDU - £2,572,000
Lot 6: Lewisham in hours IDU - £2,832,000
Lot 7: Southwark in hours IDU - £2,634,000
Lot 8: SEL out of hours IDU - £36,199,000
two.1.5) Estimated total value
Value excluding VAT: £106,826,000
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
Call Handling
Lot No
1
two.2.2) Additional CPV code(s)
- 85100000 - Health services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
Please see the relevant service specification on the Atamis e-tendering portal page.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £56,112,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 April 2027
End date
31 March 2030
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension.
two.2) Description
two.2.1) Title
Bexley in hours IDU
Lot No
2
two.2.2) Additional CPV code(s)
- 85100000 - Health services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
Please see the relevant service specification on the Atamis e-tendering portal page.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £1,698,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 April 2027
End date
31 March 2030
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension.
two.2) Description
two.2.1) Title
Bromley in hours IDU
Lot No
3
two.2.2) Additional CPV code(s)
- 85100000 - Health services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
Please see the relevant service specification on the Atamis e-tendering portal page.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £2,394,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 April 2027
End date
31 March 2030
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension.
two.2) Description
two.2.1) Title
Greenwich in hours IDU
Lot No
4
two.2.2) Additional CPV code(s)
- 85100000 - Health services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
Please see the relevant service specification on the Atamis e-tendering portal page.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £2,394,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 April 2027
End date
31 March 2030
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension.
two.2) Description
two.2.1) Title
Lambeth in hours IDU
Lot No
5
two.2.2) Additional CPV code(s)
- 85100000 - Health services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
Please see the relevant service specification on the Atamis e-tendering portal page.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £2,572,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 April 2027
End date
31 March 2030
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension.
two.2) Description
two.2.1) Title
Lewisham in hours IDU
Lot No
6
two.2.2) Additional CPV code(s)
- 85100000 - Health services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
Please see the relevant service specification on the Atamis e-tendering portal page.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £2,832,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 April 2027
End date
31 March 2030
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension.
two.2) Description
two.2.1) Title
Southwark in hours IDU
Lot No
7
two.2.2) Additional CPV code(s)
- 85100000 - Health services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
Please see the relevant service specification on the Atamis e-tendering portal page.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £2,634,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 April 2027
End date
31 March 2030
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension.
two.2) Description
two.2.1) Title
SEL out of hours IDU
Lot No
8
two.2.2) Additional CPV code(s)
- 85100000 - Health services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
Please see the relevant service specification on the Atamis e-tendering portal page.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £36,199,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 April 2027
End date
31 March 2030
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-078580
four.2.2) Time limit for receipt of tenders or requests to participate
Date
9 March 2026
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
10 March 2026
Local time
9:00am
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
This is a Provider Selection Regime (PSR) Contract Notice inviting offers under the Competitive process (The Health Care Services (Provider Selection Regime) Regulations 2023, Regulation 11) . The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For avoidance of doubt the provisions of the Public Contract Regulations 2015 do not apply to this award.
The Procurement is being managed by the NHS London Commercial Hub (NHS LCH) hosted by NEL ICB, on behalf of the Authority, in connection with a competitive Invitation to Tender (ITT) exercise that is being conducted via a competitive process under the Health Care Services (Provider Selection Regime) Regulations 2023.
To access this opportunity please go to Atamis landing page to register:
https://atamis-1928.my.site.com/s/Welcome
Once you are registered and logged in to Atamis you can find the project by searching for "PRJ2015 South East London 111 Procurement"
Submissions will be assessed in line with the award criteria specified in the tender documents and in line with the stages specified in the tender documents.
High level overview provided below:
Procurement Specific Questionnaire - Pass/Fail
ITT Questionnaires - 88.00%
Presentation and Interview Stage - 12.00%
six.4) Procedures for review
six.4.1) Review body
NHS South East London Integrated Care Board
London
Country
United Kingdom