Section one: Contracting authority
one.1) Name and addresses
Transport for London
5 Endeavour Square
London
E201JN
Country
United Kingdom
Region code
UKI - London
Transport for London
PHMT-6197-NWNZ
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
London Cycle Hire Scheme
two.1.2) Main CPV code
- 60112000 - Public road transport services
two.1.3) Type of contract
Services
two.1.4) Short description
Transport for London (TfL) has awarded a contract for services comprised in the London Cycle Hire Scheme (the "Scheme").
Delivery of the LCHS consists of bicycle supply, management, repair, maintenance; docking station supply, installation, operation, management, repair and maintenance; revenue collection and payment; and various front and back-office IT services (including provision of the mobile app for the Scheme).
The duration of the contract is for an initial term of five (5) years with the option at TfL's sole discretion to extend for one or more periods up to a maximum of a further five (5) years.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £277,900,000
two.2) Description
two.2.2) Additional CPV code(s)
- 34000000 - Transport equipment and auxiliary products to transportation
- 45233293 - Installation of street furniture
- 48000000 - Software package and information systems
- 50000000 - Repair and maintenance services
- 51000000 - Installation services (except software)
- 63712000 - Support services for road transport
- 66133000 - Processing and clearing services
- 66172000 - Financial transaction processing and clearing-house services
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
London
two.2.4) Description of the procurement
The London Cycle Hire Scheme (currently known as "Santander Cycles") was established in 2010 and covers 13 London boroughs with 819 docking stations, 21,500 docking points and 12,237 bikes, including 2,000 e-bikes.
The procured contract is for the supply, operation (including redistribution) and maintenance of mechanical bicycles and e-bicycles and associated on-street docking stations. The contract also includes the development, delivery and maintenance of all systems (including IT) necessary to operate the London Cycle Hire Scheme, customer-facing systems (including payment and the mobile app), and interfaces with TfL systems.
A key objective of the contract is an improvement to the customer offering across all customer interfaces, particularly via digital platforms, as well as the provision of an on-street asset (bicycle docking station) refresh/replacement programme including on-street in-dock charging for e-bicycles.
Transport for London has procured a single supplier for the following Scheme services under a bespoke services contract:
Asset Provision, Operation and Maintenance
The design, supply, installation, operation, maintenance and disposal of all existing and future scheme assets as required for the delivery of the Scheme, including (without limitation):
- bicycles, both classic (mechanical) and electric, including all associated component parts and spares;
- GPS technology on all new bikes introduced to the Scheme;
- supporting infrastructure, including:
• docking stations (including In Dock charging)
• power infrastructure and installation for docking stations;
• foundations for docking stations;
• installation/construction of Scheme on-street infrastructure.
The development of tools, procedures, processes and systems for strategic asset management.
Day-to-Day Scheme Management
The strategic real-time deployment (including use of additional hub locations) and redistribution of bicycles, including (without limitation):
- preventative and reactive maintenance, of both bicycles and on street assets including use of scheduling;
- bicycle tagging and tracking;
- incident management;
- retrieval of abandoned/found bicycles;
- design, build and/or source, testing and commissioning of the next generation of bicycles;
- cleaning of docking stations and bicycles;
- performance monitoring and reporting.
The management and maintenance of scheme assets and associated power and infrastructure.
The provision of, and management of, operational premises in London to support the operation of the Scheme.
Customer Interface
The design, development, maintenance and delivery of all user interface software, including (without limitation):
- mobile app;
- website;
- terminal user interfaces;
- user payment systems;
- customer accounts;
- generation of promotional codes;
- responsive customer reward system;
Systems
The design, development, maintenance and delivery of all required front and back-office systems infrastructure and associated management activities for the delivery of the Scheme, including (without limitation):
- revenue collection and payment systems;
- gathering and reporting of management information;
- the ability for back-end system management for authorised users;
- effective operation and integration with all TfL and partner interfaces (as required);
- console requirements as detailed in the tender documentation;
- all required data management and processing, with the ability to integrate;
- the transition from the existing systems.
Additional Requirements
Additional services that may be required to be delivered during the contract term include:
• Increasing the number of assets used by the Scheme, such assets to be provided by the supplier.
• Managing required changes in the numbers of different types of assets, such as different types of bicycle or docking stations.
• Introducing new sites.
• Expanding the geographical operating area of the Scheme.
• Developing the Scheme to incorporate other projects, services and assets including (but not limited to) infrastructure, charging arrangements, assets, operation, maintenance and support.
• Upgrades in technology.
• Enabling "Hybrid Parking", that is, establishing bicycle parking and hiring outside of existing docking points.
• Introducing new micromobility vehicle types to the scheme, e.g. electric scooters.
• Connecting the service system to additional interfaces.
• Adding safety features for bicycles and/or cyclists.
• Implementing requirements resulting from a change of sponsor (e.g. change in livery, addition of sponsor accessories).
• Operating similar, separate projects or initiatives as required by TfL.
• Updating, enhancing and/or expanding the services, systems and/or IT infrastructure used in any of the service requirements and/or for any additional schemes, operations for similar projects or initiatives.
• Implementing amendments to the services and the service systems to support new customer charging methods such as, but not limited to, time-based or demand-based customer charging mechanisms.
• Reflecting general advances in technology in the Scheme infrastructure including in respect of Scheme assets and service system design.
• Introduction of on street card readers that are compatible with TfL payment Gateway at any terminal.
two.2.5) Award criteria
Quality criterion - Name: Technical / Weighting: 50
Quality criterion - Name: Social Value / Weighting: 10
Price - Weighting: 40
two.2.11) Information about options
Options: Yes
Description of options
The contract can be extended beyond the five year initial term incrementally up to a five further years (ten years in total).
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive dialogue
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-020380
Section five. Award of contract
Contract No
WS1202240459 / tfl_scp_002316
Title
London Cycle Hire Scheme
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
9 December 2025
five.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Serco Limited
Serco House, Bartley Wood Business Park, Bartley Way
Hook, Hampshire
RG27 9UY
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
00242246
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £277,900,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
High Court of England and Wales Royal Courts of Justice
Strand
London
WC2A 2LL
Country
United Kingdom