Section one: Contracting authority/entity
one.1) Name and addresses
VisitBritain/VisitEngland
3 Grosvenor Gardens
London
SW1W 0BD
Country
United Kingdom
NUTS code
UKI3 - Inner London – West
Internet address(es)
Main address
Buyer's address
https://visitbritain.force.com/s/Welcome
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
Tourism
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
BTA1996 Enhancing Accessibility Information (Tourism Venues)
Reference number
BTA1996
two.1.2) Main CPV code
- 75125000 - Administrative services related to tourism affairs
two.1.3) Type of contract
Services
two.1.4) Short description
VisitEngland (VE) plays a key role in facilitating an accessible and inclusive tourism industry.
In support of the Government’s ambition for the UK to become the most accessible tourism destination in Europe, VE wishes to improve the holiday planning experience for visitors with a wide range of accessibility requirements by advancing a two-part approach to enhancing accessibility information.
To save time and energy when researching a trip, people with accessibility requirements require the ability to filter lists of places to stay and visit based on key accessibility features. They should then be able to access full and detailed access information, in the form of an Accessibility Guide, in order to make the final choice of venue.
This requirement is being Procured under the Concession Contracts Regulations 2016 due to the income generation value for Lot 1. Interested suppliers must note that this requirement is divided into the following Lots:
Lot 1 ACCESSIBILITY GUIDES
VE is seeking to appoint a supplier who has a proven track record in delivering an established and trusted Accessibility Guides service to tourism businesses and consumers across England, where VE (and likely key stakeholders including Local Visitor Economy Partnerships) would act as a lead generator for the supplier. VE will promote the appointed supplier exclusively in relation to the provision of Accessibility Guides. The co-association of both brands would derive mutual benefit and generate a specific financial, or other, advantage, which is applied for the benefit of both parties.
The estimated value of this Lot 1 concession contract is based on the estimated total turnover of the 'concessionaire' generated over the duration of the contract (including option years), net of VAT.
Lot 2 ACCESSIBILITY FEATURES QUESTION SET
VE requires the supplier to develop a question set that tourism product distributors will use to gather data on the top accessibility features of venues they list, allowing them to display this information as part of venue listings on their websites.
As the work comprises two distinct parts, it is divided into two Lots and to ensure the work can advance concurrently, we are seeking a different supplier for each Lot. However, the interdependence of the two Lots requires the two suppliers to work closely to achieve success and ensure consistency for disabled people and their companions. It will be particularly important that the Lot 1 supplier actively inputs into Lot 2 works as a critical partner.
two.1.6) Information about lots
This concession is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £570,205
two.2) Description
two.2.1) Title
Lot 1 - Accessibility Guides
Lot No
1
two.2.2) Additional CPV code(s)
- 48100000 - Industry specific software package
- 48100000 - Industry specific software package
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Lot 1 ACCESSIBILITY GUIDES
VE is seeking to appoint a supplier who has a proven track record in delivering an established and trusted Accessibility Guides service to tourism businesses and consumers across England, where VE (and likely key stakeholders including Local Visitor Economy Partnerships) would act as a lead generator for the supplier. VE will promote the appointed
supplier exclusively in relation to the provision of Accessibility Guides. The co-association of both brands would derive mutual benefit and generate a specific financial, or other, advantage, which is applied for the benefit of both parties. The estimated value of this Lot 1 concession contract is based on the estimated total turnover of the 'concessionaire' generated over the duration of the contract (including option years), net of VAT.
two.2.5) Award criteria
Concession is awarded on the basis of the criteria described below:
- Criterion: Social Value - 10%
- Criterion: Technical (Quality) - 70%
- Criterion: Price - 20%
two.2.7) Duration of the concession
Start date
20 November 2023
End date
19 November 2026
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 2 - Accessibility Features Question Set
Lot No
2
two.2.2) Additional CPV code(s)
- 75125000 - Administrative services related to tourism affairs
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Lot 2 ACCESSIBILITY FEATURES QUESTION SET
VE requires the supplier to develop a question set that tourism product distributors will use to gather data on the top accessibility features of venues they list, allowing them to display this information as part of venue listings on their websites.
As the work comprises two distinct parts, it is divided into two Lots and to ensure the work can advance concurrently, we are seeking a different supplier for each Lot. However, the interdependence of the two Lots requires the two suppliers to work closely to achieve success and ensure consistency for disabled people and their companions. It will be particularly important that the Lot 1 supplier actively inputs into Lot 2 works as a critical partner.
two.2.5) Award criteria
Concession is awarded on the basis of the criteria described below:
- Criterion: Technical (Quality) - 70%
- Criterion: Social Value - 10%
- Criterion: Price - 20%
two.2.7) Duration of the concession
Start date
7 November 2023
End date
30 April 2024
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Form of procedure
Award procedure with prior publication of a concession notice
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-026542
Section five. Award of concession
Lot No
1
Title
Enhancing Accessibility Information (Tourism Venues) Lot 1 - Accessibility Guides
A concession/lot is awarded: Yes
five.2) Award of concession
five.2.1) Date of concession award decision
23 November 2023
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 1
The concession has been awarded to a group of economic operators: No
five.2.3) Name and address of the concessionaire
Disabled Enabled Limited
Unit 1 The Cam Centre, Wilbury Way, Hitchin, Hertfordshire, England
Hertfordshire
SG4 0TW
Country
United Kingdom
NUTS code
- UKH2 - Bedfordshire and Hertfordshire
National registration number
03989521
The concessionaire is an SME
Yes
five.2.4) Information on value of concession and main financing terms (excluding VAT)
Total value of the concession/lot: £545,705
Section five. Award of concession
Lot No
2
Title
Enhancing Accessibility Information (Tourism Venues) Lot 2 - Accessibility Features Question Set
A concession/lot is awarded: Yes
five.2) Award of concession
five.2.1) Date of concession award decision
28 November 2023
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 2
Number of tenders received by electronic means: 2
The concession has been awarded to a group of economic operators: No
five.2.3) Name and address of the concessionaire
Access and Inclusion UK
89, Brockwell Lane, Chesterfield, Derbyshire, Brockwell Lane, Chesterfield, Derbyshire, S40 4EG
Chesterfield
S40 4EG
Country
United Kingdom
NUTS code
- UKF1 - Derbyshire and Nottinghamshire
National registration number
14217092
The concessionaire is an SME
Yes
five.2.4) Information on value of concession and main financing terms (excluding VAT)
Total value of the concession/lot: £24,500
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
British Tourist Authority
3 Grosvenor Gardens, London, SW1W 0BD
London
SW1W0BD
Country
United Kingdom
Internet address
https://www.visitbritain.com/en
six.4.2) Body responsible for mediation procedures
British Tourist Authority
3 Grosvenor Gardens, London, SW1W 0BD
London
SW1W0BD
Country
United Kingdom
Internet address
https://www.visitbritain.com/en
six.4.4) Service from which information about the review procedure may be obtained
VisitBritain/VisitEngland
3 Grosvenor Gardens
London
SW1W 0BD
Country
United Kingdom