Section one: Contracting entity
one.1) Name and addresses
Dwr Cymru Cyfyngedig
Fortran Road, St Mellons
Cardiff
CF3 0LT
Telephone
+44 2920740450
Country
United Kingdom
Region code
UKL - Wales
Internet address(es)
Main address
https://dwrcymru-welshwater.bravosolution.co.uk
Buyer's address
https://dwrcymru-welshwater.bravosolution.co.uk
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Debt Collection Services - Live Debt
Reference number
DCWW1427
two.1.2) Main CPV code
- 79940000 - Collection agency services
two.1.3) Type of contract
Services
two.1.4) Short description
DCC is seeking an agency to provide Debt Collection Services - Live Debt. The agency will specialise in retrieving money owed by DCC’s customers.
DCC will send unrecovered customer debt (domestic and commercial) to the agency once internal processes have been exhausted, or where it is considered that this has the best prospect of recovery.
The agency will deliver the services and quality performance DCC requires for its customers, including identifying affordability issues, encouraging customer take-up of appropriate tariffs and commit to activity and quality performance metrics.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £3,750,000
two.2) Description
two.2.1) Title
Live Debt 1st Placement
Lot No
1
two.2.2) Additional CPV code(s)
- 79940000 - Collection agency services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Debt Collection Services - Live Debt
two.2.5) Award criteria
Quality criterion - Name: Company Information and Staff / Weighting: 15
Quality criterion - Name: Audits & Quality Checks / Weighting: 10
Quality criterion - Name: Service / Weighting: 20
Quality criterion - Name: Performance / Weighting: 10
Quality criterion - Name: Implementation and Data Checks / Weighting: 15
Cost criterion - Name: Commission Rates / Weighting: 20
Cost criterion - Name: Rate Methodology / Weighting: 10
two.2.11) Information about options
Options: Yes
Description of options
The agreement will be for an initial 3 year period with the option to extend for a further 2 years (1 year + 1 year) at the sole discretion of DCC. This means a possible total duration of 5 years if all options are taken.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Live Debt 2nd Placement
Lot No
2
two.2.2) Additional CPV code(s)
- 79940000 - Collection agency services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Debt Collection Services - Live Debt
two.2.5) Award criteria
Quality criterion - Name: Company Information and Staff / Weighting: 15
Quality criterion - Name: Audits & Quality Checks / Weighting: 10
Quality criterion - Name: Service / Weighting: 20
Quality criterion - Name: Performance / Weighting: 10
Quality criterion - Name: Implementation and Data Checks / Weighting: 15
Cost criterion - Name: Commission Rates / Weighting: 20
Cost criterion - Name: Rate Methodology / Weighting: 10
two.2.11) Information about options
Options: Yes
Description of options
The agreement will be for an initial 3 year period with the option to extend for a further 2 years (1 year + 1 year) at the sole discretion of DCC. This means a possible total duration of 5 years if all options are taken.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-030884
Section five. Award of contract
Contract No
DCWW1427
Lot No
1
Title
Live Debt 1st Placement
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
29 April 2022
five.2.2) Information about tenders
Number of tenders received: 11
Number of tenders received from SMEs: 11
Number of tenders received from tenderers from non-EU Member States: 11
Number of tenders received by electronic means: 11
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Advantis Credit Ltd
Floor 9 Peninsular House, 30-36 Monument Street,
London
EC3R 8LJ
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £937,500
Section five. Award of contract
Contract No
DCWW1427
Lot No
1
Title
Live Debt 1st Placement
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
29 April 2022
five.2.2) Information about tenders
Number of tenders received: 11
Number of tenders received from SMEs: 11
Number of tenders received from tenderers from non-EU Member States: 11
Number of tenders received by electronic means: 11
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Orbit Credit Services Ltd
1 Kings Hill Avenue, Kings Hill, West Malling,
Kent,
ME19 4UA
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £937,500
Section five. Award of contract
Contract No
DCWW1427
Lot No
2
Title
Live Debt 2nd Placement
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
29 April 2022
five.2.2) Information about tenders
Number of tenders received: 10
Number of tenders received from SMEs: 10
Number of tenders received from tenderers from non-EU Member States: 10
Number of tenders received by electronic means: 10
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Advantis Credit Ltd
Floor 9 Peninsular House, 30-36 Monument Street,
London
EC3R 8LJ
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £937,500
Section five. Award of contract
Contract No
DCWW1427
Lot No
2
Title
Live Debt 2nd Placement
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
29 April 2022
five.2.2) Information about tenders
Number of tenders received: 10
Number of tenders received from SMEs: 10
Number of tenders received from tenderers from non-EU Member States: 10
Number of tenders received by electronic means: 10
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Orbit Credit Services Ltd
1 Kings Hill Avenue, Kings Hill, West Malling,
Kent
ME19 4UA
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £937,500
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Dwr Cymru Cyfyngedig (Welsh Water)
Linea, Fortran Road, St Mellons
Cardiff
CF3 0LT
Country
United Kingdom