Section one: Contracting entity
one.1) Name and addresses
Transpennine Trains Limited
Bridgewater House, 58-60 Whitworth Street
Manchester
M1 6LT
Contact
Adam Meakin
procurement.services@tpexpress.co.uk
Telephone
+44 7929383644
Country
United Kingdom
Region code
UKD33 - Manchester
Internet address(es)
Main address
https://www.tpexpress.co.uk/about-us
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service
Reference number
TPT134
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
TPT are looking to award agreement for the procurement of a data platform solution (known as Single Customer View) the implementation of the platform and the ongoing managed service of the data platform. Additionally, TPT are also looking to award an agreement for the Managed Service of its current CRM solution. For the avoidance of doubt, a new CRM solution is not included in the scope of this requirement.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £1,062,646.63
two.2) Description
two.2.1) Title
Lot A – Data Platform including Implementation and Managed Service
Lot No
A
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKD33 - Manchester
Main site or place of performance
Manchester
two.2.4) Description of the procurement
Data Solution – provide a data solution that meets the functional and non-functional requirements. Implementation – building and implementing the proposed data solution that will provide a Single Customer View. Managed Service – full management, maintenance, monitoring, enhancement of the data solution. o Data Strategy – lead in the development of the Single Customer View and Data Strategy that includes but is not limited to GDPR compliance, data management, data transformation and innovation. Data Projects – scoping and delivery of data projects to meet industry and TPT requirements, working effectively and efficiently with other agencies and suppliers to deliver the most appropriate and cost-effective solution
two.2.5) Award criteria
Quality criterion - Name: Technical / Weighting: 60
Cost criterion - Name: Commercial / Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Access code for Delta is X8VTB9P5YC
two.2) Description
two.2.1) Title
Lot B – CRM Managed Service
Lot No
B
two.2.2) Additional CPV code(s)
- 72212481 - Sales or marketing software development services
two.2.3) Place of performance
NUTS codes
- UKD33 - Manchester
Main site or place of performance
Manchester
two.2.4) Description of the procurement
Managed Service - full management, maintenance, monitoring and enhancement of the current Salesforce Marketing Cloud “SFMC” CRM solution. Campaign Operations – lead on and support TPT with utilising SFMC for campaign operations. Training – lead on and provide training to enhance TPT knowledge aiding the team to become self-serve (with BAU) with the SFMC solution.
two.2.5) Award criteria
Quality criterion - Name: Technical / Weighting: 60
Cost criterion - Name: Commercial / Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Access code for Delta is X8VTB9P5YC
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2004/S 000-017398
Section five. Award of contract
Lot No
1
Title
TPT134 - Single Customer View Data Solution - Implementation & Managed Service
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
6 January 2026
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Plinc Limited
60 Great Portland Street
London
W1W 7RT
Country
United Kingdom
NUTS code
- UKI - London
National registration number
4118854
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £854,887.38
Section five. Award of contract
Lot No
2
Title
TPT134 – CRM Managed Service
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
27 October 2025
five.2.2) Information about tenders
Number of tenders received: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Plinc Limited
60 Great Portland Street
London
W1W 7RT
Country
United Kingdom
NUTS code
- UKI - London
National registration number
4118854
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £291,324.13
Section six. Complementary information
six.3) Additional information
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1005340503 GO Reference: GO-202619-PRO-34068094
six.4) Procedures for review
six.4.1) Review body
TransPennine Trains Limited
Floor 7 Bridgewater House, 58-60 Whitworth Street
Manchester
M1 6LT
Country
United Kingdom