Section one: Contracting authority
one.1) Name and addresses
Wrexham County Borough Council
Commissioning Procurement and Contract Management Unit, Lampbit Street
Wrexham
LL11 1AR
Telephone
+44 1978292798
Country
United Kingdom
NUTS code
UKL23 - Flintshire and Wrexham
Internet address(es)
Main address
Buyer's address
https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0264
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Housing Management System
Reference number
Proc 23-203
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
Following an Open Tender, Wrexham County Borough Council has procured a comprehensive cloud-hosted Housing Management System (HMS) to help manage its portfolio of Council owned dwellings that currently totals just over 11,000. The system will also be used to manage Council owned blocks, leasehold properties, properties used for homelessness, garages, garage plots, traveller plots, offices and shops, as well as sold properties where necessary.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Lowest offer: £994,815 / Highest offer: £4,068,529 taken into consideration
two.2) Description
two.2.2) Additional CPV code(s)
- 48100000 - Industry specific software package
- 72222300 - Information technology services
- 72268000 - Software supply services
- 48517000 - IT software package
two.2.3) Place of performance
NUTS codes
- UKL23 - Flintshire and Wrexham
two.2.4) Description of the procurement
Wrexham County Borough Council has procured a comprehensive cloud-hosted Housing Management System (HMS) from a single supplier to help manage its portfolio of Council owned dwellings. The system will also be used to manage Council owned blocks, leasehold properties, properties used for homelessness, garages, garage plots, traveller plots, offices and shops, as well as sold properties where necessary.
The Housing Management Software Solution will allow for a fully integrated, total housing solution with extensive mobile and self-serve functionality. The solution will manage all aspects of the service and replace the current Housing Management Solution, in addition to third party software as well as multiple Access databases and Excel documents, which are currently in use.
The solution will enable WCBC to improve its information quality and availability across the organisation for staff, contractors and customers while enabling the effective delivery of a full range of housing management functions, which will transform service delivery through channel shifting, mobile working and related services. The system must create a single view of a person/property record, eradicating any double handling of information and removing a reliance on paper processing and the risk of data protection breaches.
Wrexham County Borough Council expects the new system to improve customer service and satisfaction at every level, resolve queries at first point of contact, and embrace the use of mobile working, social media and the self-service channel shift. Wrexham County Borough Council aims to use the system to enhance property investment planning for its housing stock by providing more complete and timely information to inform its financial decision-making.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60
Price - Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-017168
Section five. Award of contract
Contract No
Proc 23-203
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
14 January 2025
five.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 5
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
CAPITA BUSINESS SERVICES LTD
CAPITA BUSINESS SERVICES LTD, 65, Gresham Street
LONDON
EC2V7NQ
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £994,815 / Highest offer: £4,068,529 taken into consideration
Section six. Complementary information
six.3) Additional information
(WA Ref:147518)
six.4) Procedures for review
six.4.1) Review body
High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
Telephone
+44 2079477501
Country
United Kingdom